Become a Luxury Brand Evaluator in Seremban, MY

CXG; Seremban; On-site; MYR 137,760 - 413,280; Part time

Job summary

CXG is seeking luxury brand evaluators in Seremban, Negeri Sembilan, Malaysia. In this freelance role, you will assess customer experiences and provide feedback to prestigious brands, shaping the future of luxury. Enjoy the freedom of flexible working hours and multiple assignments each month.

No prior experience is necessary; what matters is your genuine feedback as a customer. Use the CXG Live platform to manage your missions conveniently and earn compensation based on the mission complexity.

Qualifications

• Current customer of premium and luxury brands.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.

Responsibilities

• Choose missions aligning with personal preferences.
• Visit luxury stores or evaluate products online.
• Observe customer experience and service quality.
• Provide feedback through questionnaires.

Skills

Attention to detail

Reliability

Customer service experience

Job description

About the Role

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Current customer of premium and luxury brands.

• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

• This is a freelance, project-based position
• Flexible working hours
• Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.