Become a Luxury Brand Evaluator in Selangor, MY

CXG; Shah Alam; On-site; MYR 8,900 - 13,000; Full time

Benefits offered by this job

Flexible hours

Project-based

Global brands exposure

Job summary

CXG invites you to join its global network as a luxury brand evaluator in Malaysia. This freelance, project-based role lets you visit luxury stores or evaluate online and provide honest feedback on ambiance, service, and customer experience.

Each in-store visit takes about 20 minutes, with multiple missions possible each month. You’ll use the CXG Live platform to manage missions, certifications, and feedback, while enjoying flexible hours as a genuine customer and impartial evaluator.

Qualifications

• No formal experience required; genuine customer feedback welcomed.
• Strong attention to detail and ability to observe and articulate experiences.
• Comfort with evaluating luxury brands across stores or online.

Responsibilities

• Choose assignments that fit your preferences and profile.
• Visit luxury stores or evaluate online and interact with sales staff or platforms from home.
• Observe ambiance, service quality, and overall customer experience.
• Provide honest feedback through CXG questionnaires.

Skills

Flexible working hours

Detail-oriented

Observant

Honest feedback

Job description

Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Current customer of premium and luxury brands.

• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

• This is a freelance, project-based position
• Flexible working hours
• Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.