BD/Sales Support(Malaysia)

Dida; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Dida in Kuala Lumpur is seeking a sales support/administrative professional to assist customers, manage account statuses, and escalate operational issues as needed.

You will support the sales team with data, guides, paperwork, and reports while developing and monitoring KPIs for small potential accounts and reviewing pending orders to ensure high-quality customer service.

Qualifications

• Previous experience in a sales support or administrative role in the travel industry.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work independently and as part of a team.
• Excellent organizational skills and attention to detail.
• Customer-focused mindset with a positive attitude.
• Fluent in Chinese Mandarin and accept night shift.

Responsibilities

• Providing troubleshooting assistance for customer issues, account statuses, and operation problems.
• Support and provide data, guides, paperwork, and reports to help the sales team.
• Developing and monitoring performance indicators for low/small potential accounts.
• Review pending orders and specific customer requests to ensure excellent customer service and customer experience.

Skills

Communication

Interpersonal skills

Attention to detail

Customer focus

Teamwork

Tools

Microsoft Office

CRM software

Job description

• Providing troubleshooting assistance for customer issues, account statuses, and relevant operation problems. (not first touch point for operation issue - will be escalation point)
• Support and Provide data, guides, paperwork, and reports to help the sales team
• Developing and monitoring performance indicators for low/small potential accounts
• Review pending orders and specific customer requests to ensure excellent customer service and customer experience

Position Requirements:

• Previous experience in a sales support or administrative role in the travel industry
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software
• Ability to work independently and as part of a team
• Excellent organizational skills and attention to detail
• Customer-focused mindset with a positive attitude
• Fluent in Chinese Mandarin and accept night shift