Barista & Guest Experience Associate

OUR CAFE; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

OUR CAFE in Malaysia is seeking a friendly Customer Service representative to take orders accurately, serve food and drinks correctly, and maintain a welcoming dining area.

You will answer questions about the menu, handle complaints calmly, keep tables, floors, and restrooms clean, and coordinate with the kitchen or barista to ensure smooth service, while staying attentive to customers' needs.

Responsibilities

• Take orders accurately
• Serve food and drinks correctly
• Be friendly and polite
• Pay attention to customers’ needs
• Answer questions about the menu
• Handle complaints calmly
• Keep tables and floors clean at all times
• Check and clean the restroom regularly
• Ensure utensils are clean and well-arranged
• Dispose of trash properly
• Be familiar with the menu
• Know daily specials or promotions
• Communicate clearly with the kitchen/barista

Job description

OUR CAFE in Malaysia is seeking a friendly Customer Service representative to take orders accurately, serve food and drinks correctly, and maintain a welcoming dining area.

You will answer questions about the menu, handle complaints calmly, keep tables, floors, and restrooms clean, and coordinate with the kitchen or barista to ensure smooth service, while staying attentive to customers' needs.