Barista Expert: Espresso Craft & Customer Experience

Wyld Group; Kuala Lumpur; On-site; MYR 26,000 - 39,000; Full time

Job summary

Wyld Group in Kuala Lumpur is seeking a friendly barista to join our cafe team. You will grind, tamp and pull espresso shots to precise specs, texture milk for lattes and cappuccinos, and keep up with a busy service flow.

You will greet guests, answer questions about the menu, maintain product knowledge, handle POS transactions, restock supplies, and ensure cleanliness and safety on the shop floor. An enthusiastic, guest-focused attitude is essential.

Responsibilities

• Espresso Extraction: Grind, tamp, and pull espresso shots to precise specifications.
• Milk Texturing: Steam and froth milk to the correct temperature and texture for lattes, cappuccinos, and flat whites; perform basic latte art.
• Menu Knowledge: Maintain in-depth knowledge of drink recipes, ingredients, and flavor profiles to make recommendations to guests.
• Greeting: Welcome customers warmly, answer questions about the menu, and take accurate orders.
• Engagement: Build rapport with regular customers and create a friendly, inclusive environment.
• Problem Solving: Handle customer complaints or special requests with professionalism and a positive attitude.
• Machine Maintenance: Clean and maintain the espresso machine, grinders, and other equipment daily (backflushing, descaling).
• Station Hygiene: Keep the bar, counters, and seating areas clean and organized throughout the shift.
• Dishwashing: Wash, sanitize, and store cups, saucers, and utensils.
• Inventory: Monitor stock levels of coffee beans, milk, syrups, and pastries; assist with restocking and rotating inventory (FIFO).
• POS System: Operate the Point of Sale system accurately to process payments and handle cash.

Job description

Wyld Group in Kuala Lumpur is seeking a friendly barista to join our cafe team. You will grind, tamp and pull espresso shots to precise specs, texture milk for lattes and cappuccinos, and keep up with a busy service flow.

You will greet guests, answer questions about the menu, maintain product knowledge, handle POS transactions, restock supplies, and ensure cleanliness and safety on the shop floor. An enthusiastic, guest-focused attitude is essential.