Banking Support Analyst — Multi-Channel, 12‑Month Contract

GXS Bank; Petaling Jaya; In loco; MYR 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

Neo Services Sdn. Bhd. in Malaysia provides customer support for the bank's digital platform. The role entails real-time engagement across Voice, Live Chat, Email, and Social Media to assist customers with Digibank inquiries and navigation.

Successful candidates have at least two years in customer service, a Diploma, and proficiency with Zendesk or Livechat, plus strong English communication and multitasking abilities.

Competenze

• Minimum 2 years of customer service experience.
• Diploma in any relevant field.
• Familiarity with digital channels like Zendesk or Livechat.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong English communication and attention to detail.

Mansioni

• Engage and support customers real-time across channels.
• Guide customers on the Digibank app, resolve issues via SOPs.
• Investigate issues and escalate to internal teams.
• Gather frontline feedback for improvements.
• Support ad-hoc operational needs and audits.

Conoscenze

Customer service

Communication

Attention to detail

Multitasking

Self-motivation

Formazione

Diploma in any relevant field

Strumenti

Zendesk

Livechat

Microsoft Office

Descrizione del lavoro

Neo Services Sdn. Bhd. in Malaysia provides customer support for the bank's digital platform. The role entails real-time engagement across Voice, Live Chat, Email, and Social Media to assist customers with Digibank inquiries and navigation.

Successful candidates have at least two years in customer service, a Diploma, and proficiency with Zendesk or Livechat, plus strong English communication and multitasking abilities.