Banking Support Analyst — Multi-Channel, 12‑Month Contract

GXS Bank; Petaling Jaya; Vor Ort; MYR 36.000 - 60.000; Vollzeit

Zusammenfassung

Neo Services Sdn. Bhd. in Malaysia provides customer support for the bank's digital platform. The role entails real-time engagement across Voice, Live Chat, Email, and Social Media to assist customers with Digibank inquiries and navigation.

Successful candidates have at least two years in customer service, a Diploma, and proficiency with Zendesk or Livechat, plus strong English communication and multitasking abilities.

Qualifikationen

• Minimum 2 years of customer service experience.
• Diploma in any relevant field.
• Familiarity with digital channels like Zendesk or Livechat.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong English communication and attention to detail.

Aufgaben

• Engage and support customers real-time across channels.
• Guide customers on the Digibank app, resolve issues via SOPs.
• Investigate issues and escalate to internal teams.
• Gather frontline feedback for improvements.
• Support ad-hoc operational needs and audits.

Kenntnisse

Customer service

Communication

Attention to detail

Multitasking

Self-motivation

Ausbildung

Diploma in any relevant field

Tools

Zendesk

Livechat

Microsoft Office

Jobbeschreibung

Neo Services Sdn. Bhd. in Malaysia provides customer support for the bank's digital platform. The role entails real-time engagement across Voice, Live Chat, Email, and Social Media to assist customers with Digibank inquiries and navigation.

Successful candidates have at least two years in customer service, a Diploma, and proficiency with Zendesk or Livechat, plus strong English communication and multitasking abilities.