Banking App Production Support Engineer (Onsite, 24x5)

United Overseas Bank Limited; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

United Overseas Bank Limited (UOB) invites qualified professionals to join our InnoHub2 team in Malaysia as a production support engineer. The role focuses on ensuring production wellness, investigating incidents, and providing timely workarounds.

You will follow up on issues, pass details to L2/L3, and maintain SLA compliance across multiple applications and interfaces. We seek candidates with a Bachelor degree and 3–5 years in production support within banking or financial services, with

Qualifications

• Bachelor degree in a relevant field.
• 3–5 years of production support experience in banking or financial services across multiple technologies/platforms.
• Hands-on production support experience of OPEN Systems or AS/400 is a plus; open to training.

Responsibilities

• Investigate production issues and respond based on incident objectives.
• Manage and respond to user queries and correlate patterns indicating broader issues.
• Perform daily start-of-day, end-of-day, and intraday checks across applications.
• Coordinate updates and communicate with stakeholders during incidents.
• Maintain SOPs and conduct regular recertification for continued integrity of services.

Skills

Production support

SQL queries

UNIX commands

AS/400

Open Systems

Communication skills

Education

Bachelor Degree

Tools

Open Systems

AS/400

UNIX

Job description

United Overseas Bank Limited (UOB) invites qualified professionals to join our InnoHub2 team in Malaysia as a production support engineer. The role focuses on ensuring production wellness, investigating incidents, and providing timely workarounds.

You will follow up on issues, pass details to L2/L3, and maintain SLA compliance across multiple applications and interfaces. We seek candidates with a Bachelor degree and 3–5 years in production support within banking or financial services, with