Bank Customer Care Exec - Inbound & 24/7 Support & Upsell

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; Hybrid; MYR 13.392 - 24.552; Vollzeit

Benefits dieser Stelle

RM500 Confirmation Bonus

Quarterly Performance Bonus

Yearly Award Recognition

Team activities and festival celebrations

Midnight Shift allowance RM45/Day

Zusammenfassung

A recruitment agency is looking for a Customer Service Executive to deliver high-quality service via phone, chat, and email. Responsibilities include resolving customer inquiries, educating clients on bank products, and managing complaints. Candidates should have at least 5 years of experience, or fresh graduates with relevant qualifications are also encouraged to apply. This role offers bonuses based on performance, team activities, and a rotational shift schedule covering weekends and public holidays.

Qualifikationen

• At least 5 years of permanent working experience.
• Fresh graduates are welcome to apply.

Aufgaben

• Ensure highest standards of service delivery.
• Manage customer inquiries and resolve issues.
• Educate customers about bank products.

Kenntnisse

Customer service mindset

Good communication

Problem-solving skills

Ausbildung

SPM/STPM/Certificate/Foundation

Bachelor/Master Degree

Jobbeschreibung

A recruitment agency is looking for a Customer Service Executive to deliver high-quality service via phone, chat, and email. Responsibilities include resolving customer inquiries, educating clients on bank products, and managing complaints. Candidates should have at least 5 years of experience, or fresh graduates with relevant qualifications are also encouraged to apply. This role offers bonuses based on performance, team activities, and a rotational shift schedule covering weekends and public holidays.