BALENCIAGA Client Ambassador (Gardens)

Balenciaga S.A.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Balenciaga recherche un Client Ambassador pour rejoindre son équipe à Kuala Lumpur. Ce rôle essentiel consiste à fournir un service client exceptionnel tout en maintenant des normes élevées de présentation de la marchandise. Rejoignez une entreprise de mode de luxe où chaque membre de l'équipe est valorisé et peut évoluer dans un environnement dynamique.

Qualifications

• Experience dans un rôle similaire, idéalement dans des entreprises de mode de luxe.
• Capacité à travailler sous pression dans un environnement dynamique.
• Bonnes compétences en communication écrite et orale en anglais et chinois.

Responsibilities

• Agir en tant qu'hôte pour les clients, développer des relations solides.
• Assurer un excellent service client et gérer les plaintes.
• Maintenir la propreté et l'apparence du magasin.

Skills

Product and Fashion sensitivity

Good command of English

Good command of Chinese

Team spirit

Customer service

Tools

MS Office

Job description

Summary

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.
While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.
Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director.
The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

We are currently seeking a Client Ambassador who will report to the Store Manager.


Your opportunity

You can significantly contribute to the store sales, by providing Balenciaga signature to all internal and external clients, support the management team and represent Balenciaga brand and image.

Job Description

Your opportunity

You can significantly contribute to the store sales, by providing Balenciaga signature to all internal and external clients, support the management team and represent Balenciaga brand and image.

How you will contribute

• Act as a “host” for customer, interact andconsistently strengthenandbuild strong customer relationships
• Develop and maintain good product knowledge and provide excellentand professionalcustomer service
• Handlecustomer complaintsandensureissuescan beresolved to the satisfaction of the customer and the company
• Replenish stock and maintain high standards of merchandise and product presentationandcontrol products from a quality point of view
• Maintainstorecleannessandtidiness, grooming and appearance of all areas respecting thevisualmerchandising Standard
• Ensure all procedures and policies are understoodandcarry out work according to those standards

Who you are

• Proven experience in a similar role. With working experience in fashion luxury companies is a plus.
• Product and Fashion sensitivity with good knowledge of fashion trend
• Strong sense of responsibility and team spirit
• Ability to work under pressure in a fast-paced environment
• Good command of both spoken and written English and Chinese
• Good PC skills such as MS Office and other digital tools

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type

Regular

Start Date

2025-06-19

Schedule

Full time

Organization

Balenciaga SEA Malaysia