Axway MFT / Secure Transport Support Engineer

Unison Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Unison Group in Kuala Lumpur is looking for an experienced Axway MFT / Secure Transport Support Engineer. In this role, you will manage and support enterprise file transfer platforms, providing critical support for business integrations.

The ideal candidate will have extensive knowledge of Axway Managed File Transfer and Secure Transport, production support experience, and skills in incident management. You will play a key role in ensuring high platform availability and effective partner connectivity.

Qualifications

• Strong expertise in Axway MFT and Secure Transport.
• Experience in production support and troubleshooting.
• Familiarity with secure partner connectivity management.

Responsibilities

• Administer and support Axway MFT and Secure Transport environments.
• Provide L2/L3 production support and incident management.
• Configure secure file transfer processes and workflows.
• Monitor system health and transfer performance.

Skills

Axway Managed File Transfer (MFT)

Axway Secure Transport

SFTP

FTPS

HTTPS

AS2

L2/L3 Support

Unix/Linux

Firewall Connectivity

SSL/TLS Certificates

Shell Scripting

Job description

Location : Malaysia

We are seeking an experienced Axway MFT / Secure Transport Support Engineer to support enterprise file transfer platforms and critical business integrations. The ideal candidate should possess strong expertise in Axway Managed File Transfer (MFT), Axway Secure Transport, production support, troubleshooting, and secure partner connectivity management.

The role involves supporting business‑critical file transfers, managing incidents, coordinating with infrastructure teams, and ensuring high platform availability.

Key Responsibilities

Axway Administration & Support

• Administer and support Axway MFT and Secure Transport environments.
• Configure secure file transfer processes and workflows.
• Manage partner onboarding and connectivity setup.
• Support certificate installation, renewal, and management.
• Configure and maintain SFTP, FTPS, HTTPS, and AS2 integrations.

Production Support

• Provide L2/L3 production support.
• Monitor file transfer activities and troubleshoot failures.
• Resolve incidents within SLA timelines.
• Perform Root Cause Analysis (RCA).
• Support change and release management activities.

Integration & Connectivity

• Coordinate with internal and external partners.
• Troubleshoot network and connectivity issues.
• Work with firewall and security teams.
• Validate file transfer connectivity and communication channels.

Monitoring & Automation

• Monitor system health and transfer performance.
• Create automation scripts for operational activities.
• Support batch scheduling and monitoring processes.

Documentation & Compliance

• Maintain operational documentation.
• Prepare support runbooks and SOPs.
• Ensure compliance with security and audit requirements.

Mandatory Skills

File Transfer Technologies

• Axway Managed File Transfer (MFT)
• Axway Secure Transport
• SFTP
• FTPS
• HTTPS
• AS2

Production Support

• L2/L3 Support
• Incident Management
• Problem Management
• RCA
• Change Management

Operating Systems

• Unix/Linux

Networking

• Firewall Connectivity
• SSL/TLS Certificates
• Secure Communication Protocols

Nice-to-Have Skills

Application Servers

• Oracle WebLogic
• JBoss

Web Servers

• Apache HTTP Server

Database

• Oracle PL/SQL
• Procedures
• Views
• Indexes
• Performance Tuning

Scripting

• Shell Scripting

Monitoring & Scheduling

• Control-M
• Splunk