AVP, (Sr Exec), User Testing (Channels & Digital), RORC

United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd invites an AVP, Senior Exec, User Testing (Channels & Digital) to lead end-to-end UAT across retail banking apps in Kuala Lumpur. You will coordinate testing, review requirements and plan coverage to ensure quality sign-off.

The role requires 5+ years in functional testing for retail banking and familiarity with self-service and mobile channels, plus strong communication. You will mentor staff and document procedures during disaster recovery readiness.

Qualifications

• Experience in functional testing in retail banking domain.
• Knowledge of self-service and mobile banking channels.
• Able to work independently and as part of a team.
• Automation testing tools experience is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, coordinate and manage user acceptance testing for retail banking applications.
• Review requirements, plan testing coverage and ensure quality verification.
• Document defects, track issues and support deployment readiness.
• Provide training and create user manuals and operating procedures.
• Support production issues and customer inquiries as needed.
• Participate in country and group level projects and drive process improvements.
• Assist in audit findings resolution and disaster recovery testing.

Skills

Functional testing

Test planning

Communication skills

Team collaboration

Education

Bachelor's Degree in Computer Science or equivalent

Tools

Automation testing tools

Job description

AVP, (Sr Exec), User Testing (Channels & Digital), RORC

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Lead, coordinate and manage user acceptance testing for retail banking applications

Understand user requirement, review functional specification and plan the testing to ensure adequate testing coverage

Manage end to end testing ensuring quality test verification and documentation, defect reporting, issue resolution, and progress tracking in timely manner

Support business/ operation users in operational readiness, pilot run, health check and project post implementation

Responsible in developing system functionality and user training manual, target operating model and other relevant documentation where applicable

Analyze and provide support/ relevant input on production issues and/ or customer complaints channeled via support staff/ helpdesk.

Participate in country and group level projects as assigned from time to time

Identify and initiate improvements in the test processes and execution

Ensure application parameters setup are carried out with proper control

Provide in-depth training to new hire/existing staff on user acceptance testing management and production support

Participate and assist in coordinating department disaster recovery and business continuity annual testing

Assist department head in resolving audit findings in timely manner

Perform ad hoc assignment/ tasks as assigned by department head from time to time

Requirements:

• Bachelor’s Degree in Computer Science or equivalent
• Minimum 5 years of experience in functional testing in retail banking domain
• Knowledge in retail banking operations, products and services
• Experience in testing one or more banking channels such as self-service banking, mobile banking
• Good communication and interpersonal skills
• Able to work independently and as a team player
• Practical knowledgeon automation testing tools is an added advantage

Additional Requirements

Be a Part Of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

What can I earn as an Assistant Vice President