AVP, Privilege Banking — Service & Digital Champion

UOB; Puchong; On-site; MYR 150,000 - 190,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd in Puchong is seeking an AVP, Service Manager for Privilege Banking to lead service quality and customer experience at the branch. You will oversee daily branches operations, coach staff, and drive digital adoption while ensuring regulatory compliance.

This role emphasizes client-focused service, cross-sell opportunities, and supporting CEP programs to onboard customers. You will coordinate with teams, uphold service standards, and contribute to campaigns that

Responsibilities

• Attend to customers professionally, manage their queries, and direct them to the appropriate channels.
• Handle customer requests promptly and accurately to meet their needs.
• Respond to and fulfil customer inquiries with first contact resolution or follow-through where required.
• Build rapport with customers through positive interactions and delivering excellent service.
• Advise, promote, and educate customers on adopting digital and self-service platforms.
• Act as Service and Digital Champion to support branch service delivery.
• Lead communication on service-related matters, including briefings, updates, and service quality standards.
• Build and develop staff competencies in Service & Digital through coaching and experience sharing.
• Spearhead branch service initiatives and campaigns to drive service excellence culture.

Job description

United Overseas Bank (Malaysia) Bhd in Puchong is seeking an AVP, Service Manager for Privilege Banking to lead service quality and customer experience at the branch. You will oversee daily branches operations, coach staff, and drive digital adoption while ensuring regulatory compliance.

This role emphasizes client-focused service, cross-sell opportunities, and supporting CEP programs to onboard customers. You will coordinate with teams, uphold service standards, and contribute to campaigns that