AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops

UOB; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

UOB Innovation Hub 2 Sdn Bhd is seeking an experienced operations leader to streamline processes in retail banking, with emphasis on Credit/Debit Cards operations. You will lead a team of 10+ staff, coordinate cross‑functional initiatives, and drive cost-efficient improvements while maintaining risk controls.

Candidates should have 5–10 years in retail banking operations and proven change management, including RPA implementations.

Qualifications

• 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations.
• 5 to 10 years of team management experience with a minimum size of 10 staff.
• Ability to multi-task and cope with change in a fast-paced environment.
• Experience in change management projects, including RPA and automation implementations.
• Strong organizational and management skills with leadership qualities.

Responsibilities

• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance.
• Assist with data analysis, report findings, and recommend corrective actions.
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly.
• Drive operations related projects and process improvements.
• Lead and coach staff to a high standard of performance, productivity and service quality.
• Ensure that the Bank’s policies and procedures are strictly adhered to.
• Identify opportunities to improve productivity, efficiency and service quality within the team.

Skills

Analytical skills

Problem solving

Communication skills

Leadership

Multi-tasking

Change management

RPA automation

Education

Bachelor's degree

Job description

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Staff to be involved in:

• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance
• Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly
• Drive operations related projects & process improvements
• Lead and coach staff to a high standard of performance, productivity and service quality
• Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;
• Ensure that operation procedures are kept up to‑date;
• Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Requirements

• 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
• 5 to 10 years of team management experience with a minimum size of 10.
• Able to multi-task and cope with change and diversity in a fast‑paced environment
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills with strong leadership qualities
• Strong analytical and problem‑solving skills
• Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills
• Ability to think objectively and ‘think outside the box’ when analyzing issues
• Ability to work under pressure

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency), University-Bachelor

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.