Automotive Technician (Technical Support)

Boon Siew Honda Sdn Bhd; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a skilled Technical Support Specialist to assist dealers across Malaysia by solving complex technical issues, providing guidelines, training, and updates, and ensuring consistent service quality at all dealerships.

You will respond to dealer inquiries, guide technicians remotely with step-by-step solutions, escalate unresolved cases to factory, and contribute to reporting and training efforts to improve field reliability.

Qualifications

• Background in dealer or service centre environment
• Exposure to vehicle diagnostics and repair
• Experience handling technical cases or escalations
• Ability to read and interpret service manuals and wiring diagrams
• Strong root cause analysis skills and the ability to explain findings clearly

Responsibilities

• Assist dealers in solving complex technical issues
• Provide guidelines, training, and updates
• Ensure consistent service quality across all dealerships
• Respond to dealer technical inquiries (calls, reports, emails)
• Guide technicians remotely with step-by-step solutions
• Escalate unresolved issues to factory
• Prepare technical reports and track common issues
• Identify recurring defects and quality problems
• Conduct training sessions for dealer technicians
• Explain new models and systems clearly
• Share troubleshooting techniques effectively
• Willing to travel across Malaysia for dealer visits

Skills

Advanced troubleshooting

Diagnostics & wiring diagrams

Root cause analysis

Diagnostic software

English & Bahasa Malaysia

Explain technical issues

Tools

Diagnostic systems/software

Microsoft Excel & reporting tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Assist dealers in solving complex technical issues
• Provide guidelines, training, and updates
• Ensure consistent service quality across all dealerships
• Respond to dealer technical inquiries (calls, reports, emails)
• Guide technicians remotely with step-by-step solutions
• Escalate unresolved issues to factory

Reporting & Quality

• Prepare technical reports and track common issues
• Identify recurring defects and quality problems

Training Ability

• Conduct training sessions for dealer technicians
• Explain new models and systems clearly
• Share troubleshooting techniques effectively

Job Requirements:

Experience Required

• Background in dealer or service centre environment
• Exposure to vehicle diagnostics and repair
• Experience handling technical cases or escalations

Technical Skills

• Advanced troubleshooting (engine, fuel injection system, electrical)
• Ability to read and interpret service manuals and wiring diagrams
• Strong root cause analysis skills (not just fixing, but explaining why)

IT & Tools

• Proficient in diagnostic systems/software
• Skilled in Microsoft Excel and reporting tools.

Communication Skills

• Strong command of English and Bahasa Malaysia
• Able to explain technical issues simply to both technicians and management

Travel Requirements

• Willing to travel across Malaysia for dealer visits