Automotive Technician - Entry Level Troubleshooter & Support

Skyhigh Globalsoft; Ipoh; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking an L2 Technical Support Engineer to diagnose complex issues, provide in-depth troubleshooting, and coordinate with the Primary Technical Support team to deliver solutions.

The role involves handling call flow, site visits when required, reporting to TSA Manager, sharing knowledge with fellow engineers, and ensuring quality service through effective communication.

Qualifications

• Ability to identify the problem quickly.
• MUST HAVE Good knowledge of automotive & minimum 1 year of working exp
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Required Skill(s): PowerPoint, Word, Excel & Applicant Tracking System (ATS).

Responsibilities

• Performs additional related duties as assigned by management
• Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution
• Work Closely with Primary Technical Support team to provide a solution to outlet /Primary Tech Support in an
• Handle the call flow from internal/external
• Daily, weekly and monthly reporting of working to TSA Manager
• Site visit may be required
• Communicate and share knowledge with other L2 engineers Primary Support
• Understand the source of the quality problem
• Liaise/support inter-department requirements to increase service level to our customers

Skills

PowerPoint

Word

Excel

ATS

Job description

Jora Malaysia is seeking an L2 Technical Support Engineer to diagnose complex issues, provide in-depth troubleshooting, and coordinate with the Primary Technical Support team to deliver solutions.

The role involves handling call flow, site visits when required, reporting to TSA Manager, sharing knowledge with fellow engineers, and ensuring quality service through effective communication.