Automotive After-Sales Performance Lead

Hap Seng Trucks Distribution Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hap Seng Trucks Distribution Sdn Bhd in Kuala Lumpur seeks a senior Dealer After-Sales Performance leader to drive service penetration, parts sales, and customer retention across the dealer network.

You will align audits, set targets, analyse performance, and implement profitability-improving plans while coordinating readiness for new models and campaigns to boost CSI across departments.

Qualifications

• Bachelor's degree in Business, Automotive Engineering, or related field (Master's is an advantage)
• Minimum 5 years in automotive after-sales, dealer network, or customer support, including 5+ years in leadership
• Proven ability in Analytical, Leadership, Strategic Planning, Network Development, Customer Satisfaction Improvement
• Skilled in data analysis and reporting; proficient in MS Excel, PowerPoint, with Power BI as an added advantage.
• Good command of English, Chinese, Bahasa Melayu written and spoken

Responsibilities

• Align, coordinate dealer audits, including corporate image, facilities, and retail experience enhancements.
• Set and track targets for service penetration, parts sales, and customer retention.
• Analyse monthly performance reports and implement improvement plans and business profitability.
• Promote high levels of customer satisfaction (CSI) across all departments.
• Design effective campaign and service packages to dealer and end user for revenue achievement.
• Identify gaps in part sales and propose geographical network coverage
• Support launch of new models or services with readiness planning.
• Assessment on dealer warranty claims, parts service level, and credit risk exposure.
• Track competitor activity and market intelligence information to provide immediate action and solution.

Skills

Analytical

Leadership

Strategic Planning

Network Development

Customer Satisfaction

Education

Bachelor's degree in Business/Automotive

Master's degree (advantage)

Tools

MS Excel

Power BI

MS PowerPoint

Job description

Hap Seng Trucks Distribution Sdn Bhd in Kuala Lumpur seeks a senior Dealer After-Sales Performance leader to drive service penetration, parts sales, and customer retention across the dealer network.

You will align audits, set targets, analyse performance, and implement profitability-improving plans while coordinating readiness for new models and campaigns to boost CSI across departments.