Auto Service Advisor: Customer-Centric Growth

Melinau Auto Sdn. Bhd.; Kuching; On-site; MYR 28,000 - 45,000; Full time

Job summary

Melinau Auto Sdn Bhd seeks a Service Advisor to serve and fulfil customers’ service needs at Proton Melinau Auto Bau. The role involves coordinating service activities and ensuring customer satisfaction.

You will carry out follow-up calls before and after service, support sales targets, and build strong customer relationships through engagement activities. Strong communication and a customer-first mindset are essential.

Qualifications

• Diploma or degree in Automotive Engineering or Marketing.
• Pleasant personality with good interpersonal skills.
• Proficient in Word, Excel, PowerPoint and able to communicate well.
• Customer-centric mindset and disciplined, proactive.

Responsibilities

• To serve and fulfil customer’s service needs.
• To carry out follow-up calls before and after service.
• To achieve monthly sales and customers satisfaction index target.
• To build relationship with customer through customers engagement activities.

Skills

Interpersonal skills

Communication

Customer-centric mindset

Discipline

Education

Diploma/Degree in Automotive Engineering or Marketing

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Melinau Auto Sdn Bhd seeks a Service Advisor to serve and fulfil customers’ service needs at Proton Melinau Auto Bau. The role involves coordinating service activities and ensuring customer satisfaction.

You will carry out follow-up calls before and after service, support sales targets, and build strong customer relationships through engagement activities. Strong communication and a customer-first mindset are essential.