Audit & Assurance Coordinator (Contract) - Data Centre Ops

NEXTDC; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Be part of a fast-growing, future‑or­-

Job summary

NEXTDC in Malaysia is seeking an Audit and Assurance Coordinator on a fixed-term contract to coordinate assurance requests with Operations and subject matter experts. You will ensure clear communications, compliance, and timely delivery of audit deliverables to customers.

You will liaise with Risk and Compliance, Legal, Engineering and other teams, maintain records, provide progress updates, and drive improvements while upholding a customer-centric approach.

Qualifications

• 3-5 years’ experience in assurance coordination or a similar role, ideally within data centres or critical infrastructure.
• Strong customer service skills, with experience building relationships and liaising with internal stakeholders.
• Experience coordinating customer requests, preferably within the IT or technology industry.
• The ability to help customers understand products, services and assurance requirements clearly and confidently.

Responsibilities

• Develop and maintain streamlined processes with Operational teams for managing customer and partner audit and assurance requests.
• Act as the primary point of contact for customer audit requests, providing clear, timely communication and support throughout the audit process.
• Coordinate audit activities, including onsite visits, interviews, document reviews and access requests, in collaboration with relevant internal stakeholders.
• Gather and compile documentation, records and evidence requested for audits, ensuring accuracy, completeness and compliance.
• Engage with Risk and Compliance, Legal, Engineering and other relevant teams to ensure audit deliverables meet applicable industry standards, regulatory requirements and contractual obligations.
• Facilitate meetings, discussions and interviews between customers and internal subject matter experts, promoting transparency and effective information sharing.
• Maintain comprehensive records of customer communications, audit documentation, progress, findings and action items to support timely resolution.
• Provide regular progress updates and status reports to customers and internal stakeholders.
• Collaborate with cross-functional teams, including Security, Safety, Facility Operations, IT, Customer Success, Risk and Compliance, and Legal, to address audit findings, implement corrective actions and drive continuous improvement.
• Liaise between customers and internal teams to resolve audit-related questions, concerns and disputes professionally and with a customer-focused approach.
• Stay informed of industry standards, regulatory requirements and best practices relevant to data centre compliance and assurance.
• Contribute to strategic planning to align audit facilitation activities with organisational objectives and customer expectations.
• Promote a culture of compliance, collaboration and customer satisfaction across the organisation.

Skills

Analytical thinking

Written communication

Verbal communication

Time management

MS Office

English fluency

Job description

NEXTDC in Malaysia is seeking an Audit and Assurance Coordinator on a fixed-term contract to coordinate assurance requests with Operations and subject matter experts. You will ensure clear communications, compliance, and timely delivery of audit deliverables to customers.

You will liaise with Risk and Compliance, Legal, Engineering and other teams, maintain records, provide progress updates, and drive improvements while upholding a customer-centric approach.