AU/NZ Education Counsellor & Pathways Advisor

IDP International Education Specialists; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Annual and Medical Leave

Medical benefits

Birthday Leave

Job summary

IDP Malaysia Branch is seeking an Education Counsellor to support AU/NZ students in Penang. You will provide counselling, information on study options, and guide families through the application journey.

The role requires strong English communication, the ability to manage multiple tasks and maintain accurate records, while building rapport with students, parents and partner universities.

Qualifications

• Knowledge of AU/NZ education system and culture.
• Bachelor’s or higher degree in any discipline (or work experience equivalent).
• Strong interpersonal and English communication skills.

Responsibilities

• Provide counselling services and information on AU/NZ education to students/parents.
• Provide accurate, efficient, and high-quality service exceeding customer expectations.
• Attend to students’ queries quickly and professionally.
• Attend to students’ complaints tactfully and professionally.
• Maintain confidentiality and client satisfaction in all interactions.
• Develop good rapport between students and clients and enhance conversions.
• Maintain a good student database and keep contact details updated.
• Ensure accurate information is provided to students and follow up with leads.

Skills

Knowledge of AU education system

Interpersonal skills

English communication

Multitasking

Teamwork

Education

Bachelor’s degree or higher

Job description

IDP Malaysia Branch is seeking an Education Counsellor to support AU/NZ students in Penang. You will provide counselling, information on study options, and guide families through the application journey.

The role requires strong English communication, the ability to manage multiple tasks and maintain accurate records, while building rapport with students, parents and partner universities.