ATTENDANT, OUTSOURCE SERVICES - LINEN

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 27,000 - 42,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Linen Attendant to collect soiled linens, sort and record for laundering, operate washers/dryers, and deliver clean linen to hospital units. You will inspect items, maintain storage, monitor usage, and ensure sanitation standards are met across carts and rooms.

This role supports infection control, conducts inventory, and responds to linen requests from nursing. Strong record-keeping and safety awareness are essential for daily operations in our Kuala Lumpur

Responsibilities

• Collect soiled linens from designated collection points throughout the hospital.
• Sort, count, and record soiled linens for laundering.
• Operate commercial washers and dryers, following loading, chemical usage, and machine safety protocols.
• Inspect laundered items for cleanliness and damage; fold, stack, and organize clean linen for distribution.
• Deliver clean linens to hospital units, including patient rooms, operating rooms, emergency department, and specialty areas, according to schedules.
• Maintain proper storage and organization of linen inventory in storage rooms.
• Monitor linen usage and report shortages, overages, or damaged items to supervisor.
• Ensure carts, laundry rooms, and distribution areas are clean, organized, and in compliance with hospital sanitation standards.
• Follow all infection control procedures to prevent cross-contamination.
• Assist with periodic inventory counts and linen tracking systems.
• Respond promptly to linen delivery requests from nursing or other departments.
• Maintain accurate records of linen distribution and usage.
• Report any equipment malfunctions or safety concerns to supervisor.

Job description

1. Collect soiled linens from designated collection points throughout the hospital.

2. Sort, count, and record soiled linens for laundering.

3. Operate commercial washers and dryers, following proper loading, chemical usage, and machine safety protocols.

4. Inspect laundered items for cleanliness and damage; fold, stack, and organize clean linen for distribution.

5. Deliver clean linens to hospital units, including patient rooms, operating rooms, emergency department, and specialty areas, according to established schedules.

6. Maintain proper storage and organization of linen inventory in storage rooms.

7. Monitor linen usage and report shortages, overages, or damaged items to supervisor.

8. Ensure carts, laundry rooms, and distribution areas are clean, organized, and in compliance with hospital sanitation standards.

9. Follow all infection control procedures to prevent cross-contamination.

10. Assist with periodic inventory counts and linen tracking systems.

11. Respond promptly to linen delivery requests from nursing or other departments.

12. Maintain accurate records of linen distribution and usage.

13. Report any equipment malfunctions or safety concerns to supervisor.

HUMAN RESOURCE AND DEVELOPMENT

1. Takes personal responsibility for own professional development and keep up to date with professional change and growth by maintaining mandatory training hours.

2. Participates in the orientation of new members of staff to the services.

3. Participates actively in any other new service that is introduced.

4. Maintain the record of personal leave and training attended.

POLICIES AND PROCEDURES

1. Adheres to the hospital policies and procedure and services code of conduct/ policies.

2. Maintain confidentiality of patient’s or staff personal and medical history.

3. Ensure adherence to Prevention and Control of Infection.

FACILITIES AND EQUIPMENT

1. Assists the qualified staff in the following:

Maintains proper storage of all equipment assigned in the services.

Check all equipment to ensure that they are in good condition and ready to be used at all time. Report if there is any faulty.

Maintains adequate supply of services stock [where relevant].

Keeps accurate records of equipment, medical supplies and drug in the services [kindly delete where appropriate].

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES

1. Complies and promotes any recognized hospital Policies, and protect, promote and support Hospital activities.

2. Participates actively in any other new service that is introduced by the services.

3. Participates in 5S activities and comply with the specified requirements

4. Practices Standard People Practice (SPP) at all times.

5. Ensure compliance of Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety.

6. Policies on patient and family rights are addressed at all times

7. Participates actively and encourages compliance to all policies and Procedures of ISO9001: 2008, ISO 14001, OHSAS 18001, ISO 14001:2004, Malaysian Hospital Accreditation Standards, Joint Commission International Accreditation Standards, PSG and NNA.

8. Complies with any instruction or measure on occupational safety and health.

9. Carries out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-

To take reasonable care at work for the safety of yourself and other persons;

To co-operate with your employer or any other person in the discharge of any duty;

To cooperate with the outsourcing parties or any other persons in the discharge of any duty;

To wear or use any protective equipment or clothing provided by the employer;

To comply with any instruction or measure on occupational safety and health.

10. Carries out responsibilities on customer service:-

All employees will understand and be able to implement Customer Service Policy, as stated in the IMS Manual, Procedures, relevant work instructions and Customer Service Manual.

Conducting work that fosters public support for the hospital, that will lead to fewer complaints and claims against the company.

Helping to improve customer service by meeting and exceeding customer’s expectations.

Anticipating possible problems that customers may face.

Helping to resolve difficulties that customers may face.

To promote customer service of high standard among staff.

Keeping customer service committee updated on customer service issues

To ensure that when dealing with customers all members of the staff respond in a courteous, consistent, timely and fair manner and satisfy all reasonable request from the customers.

To ensure that the Hospital resources are used efficiently and effectively when dealing with customers.

To treat customers with respect and dignity.

To provide physical comfort, specifically relief from pain and pleasant and clean surrounding.

11. Compliance to general terms:-

Personal appearance

Is appropriate for the work environment and meets expectation for the proper image of the hospital, as per services policies.

Following hospital’s policy regarding punctuality and attendance.

ADDITIONAL DUTIES AND RESPONSIBILITIES IN THE SPECIFIC AREAS (If any)

Flexibility, advanced interpersonal, communication skills, integrity, conceptual, alert and capable.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company also had a space? Wait reading again: The company also had a ...

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company also had a space? Wait reading again: The company also had a ...

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.