Associate/ Sr. Associate – Underwriting

Genpact; Subang Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Genpact Malaysia is seeking a proactive policy administration assistant in Subang Jaya to process and deliver new business and renewal policy documents, including motor cover notes, and to execute endorsements, alterations, and cancellations in line with SOPs.

You will assist with policy premium billing, support renewal notices, and escalate data gaps or system issues as required, working closely with teams to ensure accuracy and governance.

Qualifications

• Graduate with 1–3 years of relevant work experience in insurance.
• Familiar with basic insurance concepts and terminology.
• Able to follow SOPs and underwriting instructions accurately.
• B2 fluency in Cantonese and Mandarin for client communication; basic English reading/writing.

Responsibilities

• Process and deliver new business and renewal policy documents, including motor cover notes.
• Execute policy endorsements, alterations, and cancellations per SOPs.
• Assist with policy premium billing administration and follow-ups.
• Support renewal notice preparation and related administrative activities.
• Escalate data gaps, system issues, or clarifications per governance.

Skills

Insurance concepts

Policy administration

MS Excel

SOP compliance

Education

Graduate with 1–3 years of relevant work experience

Tools

Policy administration systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1. Processing and delivery of new business and renewal policy documents, including motor cover notes.
2. Execution of policy endorsements, alterations, and cancellations as per SOPs.
3. Assist with policy premium billing administration and defined follow-ups.
4. Support renewal notice preparation and related administrative activities.
5. Escalate data gaps, system issues, or clarifications as per governance.

Skills Required

• Basic to intermediate understanding of insurance concepts and terminology with focus on post-bind activities.
• Basic proficiency in policy administration systems and MS Excel.
• Ability to follow SOPs and UW instructions accurately.

Qualification

• Graduate with 1–3 years of relevant work experience.
• Acquainted with basic insurance/reinsurance concepts.
• B2 Fluency in Cantonese and Mandarin to effectively communicate with Mandarin/Cantonese-speaking clients (written and read).
• Basic English in Reading and Writing

Compliance & Governance

Adherence to company policies, SOPs, and information security guidelines.

Disclaimer

This job description is not exhaustive and may be revised as per business requirements.