ASSOCIATE-RETAIL OPERATIONS

AIA Shared Services; Cyberjaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to creating a healthier and more sustainable future. This role offers the opportunity to engage in meaningful work that impacts lives and communities. As part of a supportive team, you will be responsible for processing transactions and ensuring quality service delivery. The company values personal and professional growth, providing ample opportunities for development. If you are driven and passionate about making a difference, this is the perfect opportunity for you to thrive in your career.

Qualifications

• Ability to process transactions accurately and within timelines.
• Strong focus on customer service and quality assurance.

Responsibilities

• Process authorized transactions and life change requests efficiently.
• Ensure on-time implementation of impact plans and meet performance standards.

Skills

Process Management

Customer Service

Time Management

Communication Skills

Education

Bachelor's Degree

Job description

At AIA, we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR:

1. Process authorized Retail Operation and Adviser Remuneration transactions within the required benchmarks.
2. Process all Life change requests received as per stipulated requirements.
3. Ensure that timelines and objectives as agreed with superiors for any other assignments/projects are met or exceeded.
4. Ensure 100% on-time implementation of impact plans and participate in team activities.
5. Attend and get certified for development plans identified to upgrade authority limits/upskill and for personal development.
6. Perform other responsibilities and duties periodically assigned by supervisor to meet operational and other requirements.
7. Ensure that the agreed individual processing Turn Around Times (TAT) are met or exceeded.
8. Ensure that the quality, including presentation and accuracy of service provided, meets or exceeds customer and business partner expectations.
9. Ensure that productivity meets or exceeds defined minimum performance standards.
10. Ensure that tardiness meets the benchmark.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.