Associate, Partner Performance Management-Bangsar South

Lazada Express Malaysia; Subang Jaya; Sur place; MYR 56 000 - 89 000; Plein temps

Résumé du poste

Lazada Express Malaysia is seeking a hands-on operations lead to ensure seamless, "One and Done" delivery for customers engaging via Live Channel. The role focuses on day-to-day management and operational excellence.

You will translate customer feedback into practical improvements, collaborating with Category Management, Platform Governance, Seller Engagement, Logistics and Product teams to drive key projects and measurable impact.

Responsabilités

• Hands-on management of day-to-day operations to enable "One and Done" delivery for customers engaging via Live Channel.
• Drive customer experience from feedback insights; convert pain points into actionable short- and long-term solutions.
• Collaborate with Category Management, Platform Governance, Seller Engagement, Logistics and Product teams to drive key projects.
• Constructive feedback to internal stakeholders.

Description du poste

• Hands‑on-management of day‑to‑day operations to enabling "Once and Done" promise delivery to the customers that engage with us via Live Channel.
• Drive customer experience via insights of customer’s feedback and pain points, convert into actionable recommendation for short- and long-term solution.
• Work closely with Category Management, Platform Governance, Seller Engagement, Logistics and Product teams to drive/support the impact of key projects
• Constructive feedback to internal stak...