Associate Director, Customer Technology Advisor - AI Expert

Kyndryl Inc.; Kuala Lumpur; On-site; MYR 280,000 - 420,000; Full time

Job summary

Kyndryl Inc. seeks an Associate Director, Customer Technology Advisor – AI Expert to serve as a trusted advisor to enterprise clients, translating business challenges into transformative AI, data, and digital solutions.

You will partner with CIOs, CTOs, and senior leaders to identify opportunities and shape strategy across AI, data analytics, and cloud. You will lead workshops, design enterprise AI architectures, and guide solution design through implementation planning.

Qualifications

• Extensive experience in AI, Data & Analytics, Cloud, Digital Transformation, or Technology Consulting environments.
• Proven ability to engage with executive stakeholders and influence strategic tech decisions.
• Experience designing and positioning enterprise technology solutions in complex environments.

Responsibilities

• Serve as trusted advisor to CIOs, CTOs, CDOs and senior stakeholders to define AI, data, and modernization strategies.
• Lead executive workshops to translate priorities into transformation roadmaps.
• Shape and design enterprise AI, Data & Analytics, and Generative AI solutions delivering measurable business outcomes.
• Advise clients on modern data architectures, AI adoption, governance, and emerging technology trends.
• Identify, qualify, and shape strategic AI and digital transformation opportunities across key customer accounts.
• Collaborate with sales, consulting, and delivery teams to develop solution strategies, proposals, and transformation pursuits.
• Provide technical leadership and strategic direction throughout the customer engagement lifecycle.
• Mentor and collaborate with architects, consultants, and technology specialists to drive innovation and customer success.

Skills

AI & Analytics

Cloud

Digital Transformation

Technology Consulting

Executive engagement

Job description

Associate Director, Customer Technology Advisor - AI Expert

As an Associate Director, Customer Technology Advisor – AI Expert, you will serve as a trusted advisor to enterprise clients, helping them translate business challenges into transformative AI, data, and digital solutions.

You will work closely with senior technology and business leaders to identify opportunities, shape solutions, and deliver strategic technology recommendations that drive business outcomes. Leveraging your expertise in Artificial Intelligence, Generative AI, Data & Analytics, and Cloud technologies, you will guide customers throughout their transformation journey, from strategy and envisioning through solution design and implementation planning.

This role combines executive stakeholder engagement, consultative selling, technology leadership, and solution architecture, making it ideal for professionals who are passionate about both innovation and customer success.

What you will do

Serve as a trusted advisor to CIOs, CTOs, CDOs, and senior business stakeholders, helping define AI, data, and modernization strategies.

Lead executive workshops and discovery sessions to translate business priorities into actionable transformation roadmaps.

Shape and design enterprise AI, Data & Analytics, and Generative AI solutions that deliver measurable business outcomes.

Advise clients on modern data architectures, AI adoption, governance, responsible AI, and emerging technology trends.

Identify, qualify, and shape strategic AI and digital transformation opportunities across key customer accounts.

Collaborate with sales, consulting, and delivery teams to develop solution strategies, proposals, and transformation pursuits.

Provide technical leadership and strategic direction throughout the customer engagement lifecycle.

Mentor and collaborate with architects, consultants, and technology specialists to drive innovation and customer success.

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills & Experience

Extensive experience in AI, Data & Analytics, Cloud, Digital Transformation, or Technology Consulting environments.

Demonstrated success engaging with executive stakeholders and influencing strategic technology decisions.

Experience designing and positioning enterprise technology solutions within complex customer environments.

Strong knowledge of one or more of the following domains:

• Artificial Intelligence & Machine Learning
• Generative AI
• Data & Analytics Platforms
• Data Modernization

Ability to communicate complex technical concepts to both technical and business audiences.

Experience supporting business development, technology advisory engagements, or consulting-led transformation initiatives.

Preferred Skills & Experience

Experience working within industries such as Financial Services, Telecommunications, Manufacturing, Public Sector, Retail, or Healthcare.

Knowledge of modern AI ecosystems and frameworks including Generative AI, Retrieval-Augmented Generation (RAG), and Agentic AI solutions.

Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.

Professional certifications in Cloud, AI, Architecture, IT Service Management, or related disciplines.

Passion for innovation, emerging technologies, and helping organizations realize business value through digital transformation.

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.