Associate Director, Client Solutions - Securities Services Implementation

Standard Chartered; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Standard Chartered is seeking an experienced Senior Implementation Manager to oversee the onboarding of new clients and ensure timely delivery of change requirements. You will coordinate with Sales, Product, Coverage and Operations to log change requests, manage MIS reporting, and deliver technical channels such as APIs and S2B training.

You will lead complex client mandates, support UAT scoping, and enforce governance and regulatory standards while maintaining strong client relationships across

Qualifications

• Extensive end-to-end knowledge of Financing & Securities Services within Financial Markets.
• Strong commercial awareness and ability to identify cross-sell opportunities.

Responsibilities

• Logging and tracking change requirements during new client implementations.
• Compile MIS reporting on change requests (volume, approvals, rejections, delivery dates).
• Deliver technical channels to clients including APIs, H2H and S2B, with training where needed.
• Support senior implementation managers with delivery of complex client mandates.
• Assist with delivery of project change delivery framework and methodology.
• Project manage implementation of new client business.
• Coordinate and support UAT scoping and requirements for new client mandates.
• General MIS collation and creation for departmental KPI tracking.
• Execute project administration tasks.

Job description

• Responsible for logging and tracking the change requirements identified during the new business client implementation process.
• Compiling the MIS reporting on change requests in relation to volume, approvals, rejections, delivery dates.
• Delivery of technical channels to the Client including API’s, H2H, S2B including training.
• Supporting the senior implementation mangers with the delivery of complex client mandates.
• Assisting with the delivery of the project change delivery framework and methodology.
• Project managing the implementation of new client business.
• Coordinating and supporting UAT scoping and requirements to facilitate the delivery of new client mandates
• General MIS collation and creation for departmental tracking against KPI’s.
• Execute project administration tasks

Job Summary

• Responsible for logging and tracking the change requirements identified during the new business client implementation process.
• Compiling the MIS reporting on change requests in relation to volume, approvals, rejections, delivery dates.
• Delivery of technical channels to the Client including API’s, H2H, S2B including training.
• Supporting the senior implementation mangers with the delivery of complex client mandates.
• Assisting with the delivery of the project change delivery framework and methodology.
• Project managing the implementation of new client business.
• Coordinating and supporting UAT scoping and requirements to facilitate the delivery of new client mandates
• General MIS collation and creation for departmental tracking against KPI’s.
• Execute project administration tasks

Strategy

• Identifies common themes, in particular pain points in implementations and takes steps to streamline the onboarding processes wherever possible.
• Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business.

Business

• Works closely with Sales/BAM/Product/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans and appropriately log change requests.
• Achieve positive client feedback and client’s willing to act as SCB referees for future business.
• Maintain close and collaborative relationships with internal stakeholders and key clients
• Provides regular implementation updates and escalates key issues on a timely basis to line manager
• Clients range in size from small, single market, single product clients to those using multiple products in multiple markets.
• Top clients, especially multi-market clients, expect global best practice in their interaction with SS and the jobholder needs to be highly client centric, receptive to client requests, whilst also safeguarding the Bank’s commercial and regulatory interests

Processes

• Client Implementations
• Support completion of Client implementations within the agreed timelines.
• Meet the key milestones agreed with the Client
• Complete implementations on time and within budget
• Achieve and aim to exceed all of the Clients’ expected benefits
• Delivery of technical channels to the Client including API’s, H2H, S2B.
• Conduct FSS S2B Training to Clients
• Communicates implementation progress to internal Stakeholders
• Monitor and track the complietion of Post Implementation Reviews (PIR’s)
• Sales Support
• Active engagement in solution design
• Participates in Client meetings/workshops/presentations.
• Support RFP/RFI process
• Channels Development
• Feedback to the Channels team Client feedback and requests for enhancement.
• Support new functionality testing
• Support / coordinate client testing
• Client Servicing
• Monitor and track any open issues from the implementation through to resolution post the Client going live.
• Respond to issues/requests escalated by SS CSM
• Provide advice and support to the Client post implementation

People and Talent

• Sets appropriate tone and expectations from the FSS team and works in collaboration with risk and control partners locally
• Actively participates in on-going training and development initiatives
• Objectively provides feedback to Client Solution team members and managers, and provides guidance, when necessary, to enhance client experience and business outcome.

Risk Management

• Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
• Ensures all regulatory and compliance initiatives surrounding the FSS business are understood and adhered to, and escalates any concerns through management, and other channels, in a timely and effective manner

Governance

• Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Ensures the process, commercials, and necessary governance are in place to govern the roll‑out of the product.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients, Financial Crime Prevention, The Right Environment.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Closely liaises with all key stakeholders involved in the implementation process, which include:
• the client
• internal entities such as FSS Sales, Product, Operations, Client Solutions, Prime Services, Financial Markets, Relationship Managers, Client Coverage, DCDA, Customer Integrations (CUI), Technology, Legal and Compliance.
• external entities as appropriate

Other Responsibilities

• Embeds Here for good and Group’s brand and values,
• Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Act as a role model, behaving with integrity and demonstrating exemplary conduct.

Skills And Experience

• Extensive end to end knowledge of Financing & Securities Services within Financial Markets
• Strong commercial awareness and ability to spot cross sell opportunities through developments in the market and client requirements. Exceptional relationship management skills. Strong ability to manage and effectively influence multiple stakeholders.
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