Associate, Campaign Executive

Astro; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Career advancement opportunities

Performance-based rewards

Job summary

Astro Malaysia is seeking a proactive Sales Support Administrator to provide exceptional implementation and administrative support to nominated Sales Executives and Sales Managers. You will help ensure high client satisfaction by responding promptly to questions and coordinating with internal teams to deliver campaigns, reports, and activation activities.

Strong MS Office skills, excellent communication and presentation abilities, and a background in media sales are essential.

Qualifications

• 2–4 years in customer service within media sales.
• 1–2 years radio, online, interactive implementation experience is desirable.
• Advanced Microsoft Office skills (Word, Outlook, PowerPoint, Excel).
• Excellent written and verbal communication and presentation skills.
• Project management abilities.

Responsibilities

• Provide exceptional implementation and administrative support to nominated Sales Executives and Sales Managers.
• Ensure high client satisfaction with prompt, professional responses.
• Maintain and enhance knowledge of TV, radio, digital advertising products and related services.
• Support and share responsibility with Sales Executives & Managers for client servicing.
• Execute all elements of sold campaigns with internal departments.
• Coordinate promotions and activation with internal resources to ensure delivery.
• Manage internal processes and critical paths.
• Oversee production of commercials, credits, live reads, online ads, sponsorships and integration solutions.
• Liaise with clients and agencies as required.
• Provide campaign progress updates and post-campaign reporting to clients.

Skills

Customer service

Media sales

Radio

Online advertising

Interactive implementation

Communication skills

Presentation skills

Project management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

WHY JOIN US?

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

“It’s our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

Key Responsibilities

• Provide exceptional implementation and administrative support to nominated Sales Executives and Sales Managers
• Ensure a high level of client satisfaction by providing prompt and professional responses to all client questions and requirements
• Maintain and continually enhance knowledge of TV, radio, Digital Advertising products, Integrated Solutions, Social Media Marketing, Product sampling, event management, live experiences and experiential marketing
• Support and have joint responsibility with nominated Account Sales Executives & Sales Managers for all aspect of client servicing.
• Execution of all elements of sold campaigns & promos with internal departments or division.
• Promotion implementation via activation of internal resources to ensure delivery of campaign
• Manage internal processes and critical paths
• Oversee production of commercials, promotional credits, live reads, online advertorials, digital postings, sponsorships, major station partnerships and other integration solutions as required
• Client and agency liaison as required
• Campaign monitoring and progress updates; conveying reports, air checks, online to agency/client
• Creation of post campaign reporting with Integration team and final delivery report to client
• Attend external client meetings when deem required
• Build and maintain strong relationships with both internal and external clients including client entertainment as required
• Understand and provide access to station resources for clients
• To be a point of contact in the absence of the Sales Executives & Sales Manager to ensure the needs of key agencies and clients are met
• Execute all duties in accordance with deadlines, including weekend, if deem required (i.e. Management, Traffic, Interactive, Creative and Integration)
• Help induct new members into the team
• Other reasonable duties as requested by Head of Sales.

REQUIREMENTS:

Required Skills and Knowledge

• 2 – 4 years demonstrated experience in customer service in media sales

• 1 – 2 years radio, online, interactive implementation experience (desirable)

• Advanced computer skills in Microsoft Applications – Word, Outlook, PowerPoint and Excel

• Excellent communication and presentation skills, both written and verbal

• Project management skills