Assistant Workforce Management Expert Malaysia Business Analytics 16-September-2026

TDCX, Inc.; Kuala Lumpur; Hybrid; MYR 45.000 - 84.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Medical coverage & social security

Flexible working arrangements

Learning and development plans

Global company with awards

Zusammenfassung

TDCX, Inc. is seeking a data and scheduling analyst in Kuala Lumpur to support daily resource coverage and forecasting. You will work with Operations to enforce adherence, collect and analyze data, and ensure accurate time tracking in line with company procedures.

The role requires a degree or diploma with 2+ years of related experience, familiarity with workforce management software, and strong analytical and communication skills in English and the local market language.

Qualifikationen

• Knowledge in any Work Force Management Software is an advantage.
• Ability to perform statistical analysis and produce analytical and informative reports.
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication skills in English and the language of supporting market.

Aufgaben

• Manage changes to scheduling to ensure adequately daily resource coverage.
• Work closely with Operations management to enforce schedule adherence and Aux code usage.
• Collect, analyze and process operation data to generate forecasting matrices for efficiency.
• Ensure hours are accurately accumulated and categorised per company procedures.
• Coordinate with other analysts to ensure continuity of coverage and up-to-date stats.
• Perform any other duties as assigned to support Quality Management System.

Kenntnisse

Statistical analysis

Data reporting

English communication

Independent thinker

Team player

Ausbildung

Diploma / Bachelor's degree in any field

Advanced/Higher/Graduate Diploma

Tools

Work Force Management Software

Jobbeschreibung

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manage changes to scheduling to ensure adequately daily resource coverage
• Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage
• Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time)
• Ensure hours are accurately accumulated and categorised in a format compatible with company procedure
• Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Knowledge in any Work Force Management Software is an advantage;
• Ability to perform statistical analysis and produce analytical and informative reports
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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