Assistant - Transport

Maersk Malaysia Sdn Bhd; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Job summary

Maersk Malaysia Sdn Bhd is seeking an organized POD Administrator to monitor and track POD documents for completed deliveries in Malaysia. You will ensure timely POD availability for invoicing, follow up with drivers and branches, and maintain accurate filing of records.

You will verify documents for completeness and compliance with company procedures, support audits, and contribute to continuous improvement of POD turnaround times and document control.

Qualifications

• Proven ability to manage POD documentation and tracking.
• Experience maintaining organized filing and cross-team coordination.
• Attention to detail to ensure compliance and audit readiness.

Responsibilities

• Monitor and track the status of all POD documents for completed deliveries.
• Ensure PODs are returned within KPI: 3 days local, 5 days outstation.
• Follow up with drivers, transporters, operations teams, and branches to recover outstanding PODs.
• Verify PODs for completeness, accuracy, stamps, signatures, and supporting documents.
• Maintain filing of physical and electronic POD records for easy retrieval.
• Ensure POD documents comply with procedures, audit requirements, and customer agreements.
• Support audits by providing POD records and related documentation when required.
• Coordinate with the billing team to ensure PODs are available for timely invoice processing.
• Respond to customer requests for POD copies and delivery confirmation.
• Update POD tracking reports and maintain records of outstanding and overdue PODs.
• Escalate delayed or missing PODs to the supervisor for action.
• Identify and recommend process improvements to enhance POD turnaround time.
• Perform other administrative and operational tasks as assigned.

Skills

POD management

Document control

Stakeholder coordination

Auditing support

Record keeping

Billing coordination

Job description

Responsibilities

• Monitor and track the status of all POD documents for completed deliveries.
• Ensure PODs are returned within the agreed KPI:
• Local deliveries: Within 3 days from the delivery date.
• Outstation deliveries: Within 5 working days from the delivery date.
• Follow up with drivers, transporters, operations teams, and branches to recover outstanding PODs.
• Verify PODs for completeness, accuracy, customer stamps, signatures, and any required supporting documents.
• Maintain accurate and systematic filing of physical and electronic POD records for easy retrieval.
• Ensure all POD documents comply with company procedures, audit requirements, and customer service agreements.
• Support internal and external audits by providing POD records and related documentation when required.
• Coordinate with the billing team to ensure PODs are available for timely invoice processing.
• Respond promptly to customer requests for POD copies and delivery confirmation.
• Update POD tracking reports and maintain records of outstanding and overdue PODs.
• Escalate delayed or missing PODs to the supervisor for immediate action.
• Identify and recommend process improvements to enhance POD turnaround time and document control.
• Perform other administrative and operational tasks assigned by the supervisor or manager.

Key Performance Indicators (KPI)

• Achieve POD return within:
• 3 days for local deliveries
• 5 working days for outstation deliveries
• Minimize outstanding and overdue PODs.
• Maintain accurate POD records with zero major audit findings.
• Ensure timely support for customer POD requests and billing requirements.
• Adhere to company and customer documentation compliance standards.

A.P. Moller - Maersk’s vision is to become the Global Integrator.

Increasing complexity in global supply chains is making them inefficient, vulnerable and unsustainable. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing @maersk.com .