Assistant Supervisor

The Wet World Sdn. Bhd.; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

Training Provided

Staff Discount

Annual Leave

EPF

SOCSO

EIS

Overtime Pay

Allowance Provided

Job summary

The Wet World Sdn. Bhd. in Kuala Lumpur is seeking an Operations lead to oversee daily play areas, attractions, and event spaces. You will manage staff, ensure cleanliness, safety, and high guest satisfaction across all zones within the facility.

We value self-motivation, creative ideas for party themes, and strong communication in English and Bahasa Melayu. This full-time role offers growth, training, and competitive benefits.

Qualifications

• Minimum diploma qualification required.
• Ability to communicate in English and Bahasa Melayu.
• Strong attitude, teamwork and event planning skills.

Responsibilities

• Operational excellence: oversee daily ops and ensure areas clean and staffed.
• Safety & compliance: perform safety checks and enforce regulations.
• Guest experience: ensure welcoming atmosphere and handle inquiries.
• Team leadership: coach staff, conduct briefings, manage scheduling.
• Facility & equipment: maintenance checks and inventory.
• Financial & admin: assist cash handling, ticketing, reporting.

Skills

Communication

Interpersonal skills

Organization

Self-motivation

Creativity

Education

Diploma or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Wet World Sdn. Bhd. - Kuala Lumpur, Kuala Lumpur

2. Can communicate well in English and Bahasa Melayu

3. Good attitude and interpersonal skills

4. Organized to plan and execute an event successfully

5. Self-motivation and enthusiasm

6. Creative and innovation: Encouraging new ideas in the decoration party theme

Requirement

• 1. Minimum Diploma holder
• 2. Can communicate well in English and Bahasa Melayu
• 3. Good attitude and interpersonal skills
• 4. Organized to plan and execute an event successfully
• 5. Self-motivation and enthusiasm
• 6. Creative and innovation: Encouraging new ideas in the decoration party theme

Responsibility

1. Operational Excellence

• Oversee daily operations including opening and closing procedures.
• Ensure all play areas, attractions, and party rooms are clean, functional, and well-maintained.
• Monitor staff deployment to ensure sufficient coverage across all zones.
• Support the execution of birthday parties, events, and group bookings.

2. Safety & Compliance

• Conduct daily safety and hygiene inspections for all play equipment.
• Enforce adherence to company safety standards and government regulations.
• Promptly report and document any incidents, accidents, or hazards.
• Ensure emergency response and evacuation procedures are understood by all staff.

3. Guest Experience

• Deliver a welcoming, professional, and friendly atmosphere for all guests.
• Handle guest inquiries and complaints effectively and courteously.
• Monitor and coach staff on service quality and guest interaction.
• Uphold cleanliness, presentation, and the overall look and feel of the facility.

4. Team Leadership

• Lead, motivate, and coach team members to achieve performance standards.
• Conduct briefings, training, and evaluations regularly.
• Manage scheduling, attendance, and discipline matters fairly and efficiently.
• Foster teamwork and positive staff morale across all operational areas.

5. Facility & Equipment Management

• Conduct preventive maintenance checks and coordinate repairs.
• Monitor inventory levels and ensure timely replenishment of consumables.
• Maintain accurate records for safety checks, incidents, and maintenance logs.

6. Financial & Administrative Duties

• Support daily cash handling, ticketing, and revenue reporting processes.
• Track performance against daily and monthly sales targets.
• Contribute ideas for promotions, upselling, and customer retention.
• Prepare daily/weekly reports on operations, staff performance, and guest feedback.

Benefits

• Medical and Hospitalisation Leave
• Training Provided
• Staff Meal
• Staff Discount
• Annual Leave
• EPF
• SOCSO
• EIS
• Overtime Pay
• Allowance Provided