Assistant Outlet Manager

WORQ; Kuala Lumpur; On-site; MYR 67,000 - 89,000; Full time

Job summary

WORQ in Kuala Lumpur is seeking an Assistant Outlet Manager to support daily outlet operations, deliver member experiences, and uphold high service standards across the coworking space. You will lead by example, manage a team, and ensure smooth administrative processes in a fast-paced environment.

Responsibilities include coordinating schedules, hiring and onboarding staff, liaising with building management, and driving occupancy through collaborations with Sales, Marketing, and Community teams.

Qualifications

• Diploma or Bachelor’s degree in Business Management, Hospitality or related field.
• At least 3 years of customer service management experience.
• Excellent command of English, plus leadership and time management skills.
• Strong organizational, problem-solving and interpersonal abilities.
• Ambitious, dynamic, self-motivated and customer-centric with ability to multitask.

Responsibilities

• Lead and supervise day-to-day outlet operations to ensure high-quality service.
• Proactively engage with members and resolve complaints to enhance experience.
• Act as primary contact with building management for facility-related issues.
• Support membership contracts and pre-opening activities for new outlets.
• Coordinate with Facility Management, Project, Sales, Marketing & Community to drive occupancy.
• Plan and manage manpower scheduling, interview and onboard new team members.
• Prepare and submit daily, weekly, and monthly operational reports.
• Perform ad hoc tasks as assigned by supervisor.

Skills

Leadership

Customer service

Time management

Interpersonal skills

Multitasking

Education

Diploma / Bachelor’s in Business or Hospitality

Job description

The Assistant Outlet Manager supports the Outlet Manager in ensuring smooth daily operations, delivering excellent member experiences, and maintaining high operational standards across the outlet. This role plays a key part in supporting team leadership, operational execution, member engagement, and outlet performance. The ideal candidate is hands‑on, service‑oriented, and proactive, with strong organisational and interpersonal skills, and a passion for creating a welcoming and well‑managed coworking environment.

I) Operations Management

• Lead and supervise the day‑to‑day operations of the outlet, ensuring smooth, efficient, and high-quality service delivery.
• Proactively engage with members to ensure satisfaction. Investigate and resolve complaints swiftly and professionally, implementing solutions that enhance member experience.
• Act as the primary point of contact with building management and landlords, addressing facility‑related issues promptly and effectively.
• Support the Outlet Manager in managing membership contracts.
• Participate in the pre‑opening process by ensuring the seamless setup and successful launch of a new outlet.
• Lead and collaborate with Facility Management and Project to manage outlet enhancement.
• Lead and collaborate with Sales and Marketing & Community to drive outlet occupancy and community.
• Continuously identify and implement ideas that drive team efficiency, service quality, and overall outlet performance.

II) Manpower Management

• Plan and manage manpower scheduling to ensure optimal coverage and productivity across all shifts.
• Interview, hire, and onboard new team members, ensuring a smooth transition and alignment with company standards and culture.
• Manage, motivate, and support an exceptional outlet team, fostering a collaborative, positive, and performance‑driven work environment.

III) Administration & Reporting

• Prepare and submit comprehensive daily, weekly, and monthly operational reports.
• Monitor and maintain appropriate stock and supply levels to support uninterrupted operations.

IV) Others ad hoc tasks as and when assigned by superior.

• Candidate to possess a Diploma / Bachelor’s degree in Business Management, Hospitality, or related field required.
• At least 3 (THREE) years of customer service management experience is preferred.
• Excellent command of spoken and written English, leadership, time management, customer service, good negotiation, empathetic, teamwork, self‑management, listening, interpersonal skills, and the ability to think out of the box
• Strong leadership and team management skills.
• Self‑starter individuals with a strong drive to achieve.
• Strong organisational and problem solving abilities.
• You must be ambitious, dynamic, self‑motivated and customer centric.
• To complete projects on schedule, you must be able to multitask, work under pressure, have critical thinking skills, and be able to prioritize.
• A passion for creating a vibrant and collaborative community within the coworking space.
• Able to work on weekends when required.