Assistant Manager, Student Counselor (Mandarin and English Speaker)

INTI International College Subang; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading educational institution in Subang Jaya is seeking a qualified Counsellor to provide individual and group counselling services to students. You will develop personalized treatment plans, supervise junior staff, advocate for student mental health, and manage crisis interventions. The ideal candidate possesses a Master’s degree in Counselling or Psychology, is a certified counsellor, and has excellent communication skills in Mandarin and English.

Qualifications

• Master's degree in Counselling, Psychology, or its equivalent is mandatory.
• 5 years of experience in the education industry, especially with young adults preferred.
• Certified counsellor registered with Lembaga Kaunselor Malaysia (LKM) required.

Responsibilities

• Provide counselling services addressing personal, academic, and emotional issues.
• Supervise and mentor junior counsellors for their professional development.
• Collaborate to develop and implement effective counselling programs.
• Advocate for student mental health and conduct outreach programs.
• Provide crisis intervention and manage follow-up care as needed.

Skills

Communication skills (Mandarin and English)

Interpersonal skills

Emotional intelligence

Crisis intervention

Program development

Education

Master’s degree in Counselling or Psychology

Job description

Responsibilities

• Provide individual and group counselling services to students addressing a wide range of personal, academic, and emotional issues.
• Conduct comprehensive assessments to understand students' needs and develop personalized treatment plans.
• Utilize evidence-based therapeutic techniques and interventions to facilitate student growth and resilience.
• Leadership and Supervision: Supervise and mentor junior counsellors, providing guidance, feedback, and support to enhance their professional development. Lead team meetings, case study and supervision sessions and to promote collaboration and knowledge sharing among counselling staff.
• Program Development and Collaboration/Training: Collaborate with faculty, staff, parents, and external agencies to develop, implement counselling programs and new initiatives that meet the diverse needs of students. Assess the effectiveness of counselling programs and new initiatives through data collection and analysis, and provide recommendations for improvements. Provide consultation and training to faculty and staff on mental health needs, crisis response, and best practices to support student mental health.
• Advocacy and Outreach: Advocate for student psychological well-being within the institution and the broader community, raising awareness and reducing stigma surrounding mental health issues and help-seeking. Develop and deliver student outreach programs, workshops, and presentations to promote mental health awareness, resilience, and self-care among students.
• Crisis Intervention and Coordination: Provide crisis intervention to students in distressed, including assessing risk, providing immediate support, and coordinating follow-up care as needed. Develop and implement crisis response protocols and procedures in collaboration with campus stakeholders to ensure the coordination and response strategies are effective to mitigate the emergency threats.
• Administrative Work: Manage and introspect counselling systems regularly to ensure the functionality and user friendly. Analyse statistic and data of counselling services and generate reports to Management Team.
• Professional Development: Engage in continuing professional development activities to stay abreast of the latest research, trends, and best practices in the field of counselling and mental health. Engage in professional certifications or training opportunities in relations to counselling and/or mental health to continuously expand professional repertoire with new skills and approaches.

Requirements

• Must possess a Master’s degree in Counselling, Psychology, or its equivalent.
• Preferably candidates with 5 years of related working experience in the education industry, especially those with experience working with young adults.
• Must be a certified counsellor, registered with Lembaga Kaunselor Malaysia (LKM).
• Has outstanding communication skills - both written and oral (Mandarin and English). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Comfortable in dealing with students from different cultural backgrounds.
• Good communication skills and high emotional intelligence abilities.
• Excellent planning, observation, communication, interpersonal and time management skills