Assistant Manager, Provider Management & Connected Care

Prudential plc; Kuala Lumpur; On-site; MYR 84,000 - 132,000; Full time

Job summary

Prudential plc in Kuala Lumpur, Malaysia, is seeking a data‑driven professional to manage provider performance, analytics, and onboarding to support network expansion and governance. You will collaborate with healthcare partners to drive service quality and strategic collaboration, while preparing reports for decision‑making and continuous improvement.

The role requires a degree in science, business, analytics, or a related field, with at least 2 years of relevant experience and proficiency in

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Monitor provider performance and cost indicators, and support initiatives to improve network affordability and operational outcomes.

• Perform analytical assessments to support provider performance monitoring, cost analysis, and data-driven recommendations.

• Manage the assessment, onboarding, empanelment, and compliance requirements of healthcare providers to support network expansion and governance

• Develop and maintain strong partnerships with healthcare providers to support operational excellence, service quality, and strategic collaboration.

• Drive provider engagement, marketing collaborations, and customer steerage initiatives to enhance provider visibility and customer access.

• Prepare reports, presentations, and management updates to support decision-making and track the progress of key initiatives.

• Responsible in addressing service gaps, managing complaints, and driving continuous process improvements in line with our service standards and company policies.

• Continuously attend / involved with training for personal and career development.

• Undertake projects / other work and duties allocated by management as and when required.

JOB SPECIFICATION:

a. Qualifications

• Degree in Science, Business, Analytics, or a related discipline.

b. Experience

• Minimum 2 years of relevant working experience.

• Experience in insurance, healthcare, provider management, and analytics is preferred.

c. Knowledge

• Possess knowledge of life insurance and/or healthcare.

• Computer literate and proficient in MS Excel, MS Word, MS PowerPoint, and Power BI.

• Innovative and creative mindset.

• Self-assured, results-oriented, independent, and able to communicate confidently.

• Willing to travel.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.