Assistant Manager/Manager (Programme Management), MSc Programmes Office

NATIONAL UNIVERSITY OF SINGAPORE; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading educational institution in Malaysia is seeking an experienced Programme Manager to support the MSc in Marketing Analytics and Insight. The role involves ensuring seamless delivery of the programme, coordinating course schedules, monitoring student progress, and collaborating on key events to enhance student experience. Candidates should have a Bachelor's degree and at least 5 years of relevant experience in academic programme management.

Qualifications

• At least 5 years of relevant experience in managing academic programmes.
• Experience in counselling is a plus.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Ensure delivery of the MAI programme, balancing international needs with academic standards.
• Oversee course outlines, scheduling, and registration.
• Monitor student progress and manage examination processes.
• Collaborate on events and projects to enhance student experience.

Skills

Written communication

Oral communication

Cross-cultural competence

Attention to detail

IT proficiency

Education

Bachelor's degree from a reputable institution

Tools

Microsoft Office Applications

Job description

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description:

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be supporting the programme management function in the existing MSc in Marketing Analytics and Insight (MAI) programme. This programme is helmed by the NUS Business School (MSc Programmes Office).

The duties and responsibilities are as follows:

1. Programme Leadership & Operations

• Ensure seamless delivery of the MAI programme, balancing the needs of international students with academic integrity and university standards.
• Deliver exceptional student support, from academic matters to experiential learning, wellness, and career-related initiatives.
• Analyse student data and feedback to advise leadership on continuous programme improvement.
• Take the lead in specific functional areas within the MSc team, collaborating closely with colleagues and faculty.

2. Academic Scheduling & Course Coordination

• Oversee all course outlines, timetable scheduling, and registration processes in partnership with academic departments.
• Communicate course-related updates clearly and promptly to students, preparing guides and conducting briefings as needed.
• Provide faculty with essential teaching and assessment information before each semester.

3. Student Support & Records

• Monitor and track student progress, workload, and well-being, ensuring timely follow-up on all enquiries and requests.
• Coordinate mid-term feedback sessions, consolidating and actioning insights.

4. Faculty & Examination Management

• Coordinate with academic departments on teaching resources and IT systems.
• Manage the examination process from mark submissions, grading to Board of Examiners' reports.

5. Events & Engagement

• Collaborate on key events and projects to enhance the student experience.
• Prepare and analyse student feedback reports for leadership review.

6. Continuous Improvement & Team Contribution

• Drive process improvements, champion service excellence, and contribute to the MSc Office's shared goals.
• Undertake other responsibilities as assigned by the Head of Programme Management and Head of MSc office.

Qualifications

• Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes in tertiary institutions. Having experience in counselling will be a big plus.
• High level of written and oral communication skills.
• Experienced, confident and effective working in cross-cultural settings.
• Meticulous with an eye for details and keen appreciation of good documentation.
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy.
• Team player with good combination of high intelligence, emotional and cultural quotient.
• IT savvy, with good knowledge in Microsoft Office Applications.

(Appointment job grade will commensurate with the selected candidate's experience)