Assistant Manager, Food Safety & Quality Assurance

Assistant Manager, Food Safety & Quality Assurance; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Assistant Manager, Food Safety & Quality Assurance is based in Damansara, Selangor. The role oversees food safety governance, audits, regulatory monitoring and customer complaint handling across BUs.

Strong background in HACCP, ISO standards and data reporting is required, with emphasis on lab data management and cross-functional coordination. The position involves leading FSQA workshops, coordinating with certification bodies, and maintaining dashboards and management reports.

Qualifications

• Degree in Chemistry, Food Science, Industrial Chemistry, Biochemistry, Food Technology or related field.
• Professional certification or training in food safety, quality management, auditing, HACCP, FSSC 22000, ISO 22000 or ISO 9001 is a plus.
• Minimum five years of relevant experience in food safety, QA, QC, lab operations or manufacturing quality.

Responsibilities

• Support Food Safety and Quality Governance across Business Units and track compliance.
• Coordinate internal/audit activities and support certification programs.
• Monitor regulatory changes and customer requirements affecting oils and fats operations.
• Review customer complaints and coordinate corrective actions with BU teams.
• Coordinate GSAM ring tests and LIMS-related activities; support data reliability.
• Develop dashboards and reports using Excel, Power BI and Minitab.
• Coordinate FSQA training, meetings and stakeholder communication.
• Provide governance documentation, IOMs and action tracking.

Skills

Food Safety

Quality Assurance

Regulatory Knowledge

Auditing

Data Analysis

Power BI

Excel

Communication

Education

Bachelor's in Chemistry / Food Science

Tools

LIMS

GSAM

Minitab

Power BI

Excel

Job description

Assistant Manager, Food Safety & Quality Assurance

Assistant Manager, Food Safety & Quality Assurance – Damansara, Selangor

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!

Job Description:

Responsibilities:

1. Food Safety and Quality Governance

Support the implementation of SDGI food safety and quality policies, standards and governance requirements across Business
Units.
Assist BUs in interpreting and applying food safety, quality assurance and product safety requirements in line with corporate, customer and regulatory expectations.
Track BU compliance status, identify gaps and follow up on agreed action plans until closure.

2. Audit, Certification and Supplier Quality
Plan, coordinate and support internal audits, supplier audits and certification-related activities across relevant BUs.
Prepare audit plans, checklists, reports and follow-up trackers to ensure timely closure of findings and corrective actions.

Support centralised certification and documentation standardisation initiatives, including coordination with certification bodies and BU representatives.

3. Regulatory and Customer Requirement Monitoring
Monitor relevant food safety, quality and regulatory developments affecting oils and fats operations, including CODEX, EU and local requirements.
Summarise regulatory changes, customer requirements and potential business impacts for management and BU action.
Maintain awareness of emerging contaminants, customer expectations and market access requirements relevant to SDGI products.

4. Customer Complaint and Corrective Action Governance
Review customer complaint trends, investigation reports and corrective action status to support consistent complaint handling across BUs.
Verify and validate completed complaint investigation or CCAR reports where GOE-FSQA review is required prior to BU Head approval.
Coordinate Learning from Complaints and Learning from Audits initiatives to share recurring issues, root causes and preventive actions across BUs.

5. Laboratory Performance, GSAM and LIMS Support
Coordinate GSAM ring test activities, including participant alignment, sample planning, result compilation, statistical review and follow-up on questionable or outlier results.
Support laboratory method harmonisation, testing capability reviews and QC data reliability initiatives across SDGI laboratories.
Coordinate LIMS-related activities, including training, system upgrade follow-up, data integration matters, vendor communication and BU readiness tracking.

6. Data Analysis, Reporting and Digital Initiatives
Compile, analyse and report FSQA performance data, including complaints, audit findings, certification status, GSAM outcomes and relevant quality indicators.
Support the development and maintenance of dashboards, trackers and management reports using tools such as Excel, Power BI and Minitab.

Ensure reported data is complete, traceable and suitable for management review, KPI tracking and continuous improvement follow-up.

7. Training, Workshop and Stakeholder Coordination
Coordinate FSQA workshops, QAQC meetings, technical sharing sessions and training programmes for BU QA/QC teams and relevant stakeholders.
Prepare agendas, keynotes, action trackers, meeting minutes and follow-up communications to ensure clear ownership and timely completion of actions.
Maintain effective working relationships with BUs, R&D, Commercial, Procurement, Group Digital, certification bodies, suppliers and external service providers.

8. Administrative and Governance Support
Prepare IOMs, approval papers, formal correspondence and documentation required for FSQA governance, project alignment and management endorsement.
Maintain structured records for audits, certifications, complaints, GSAM, LIMS, training, regulatory updates and agreed BU action plans.
Provide timely administrative and coordination support to ensure FSQA deliverables are executed effectively and professionally.

Requirements:

1. Education / Professional Qualification

Degree in Chemistry, Food Science, Industrial Chemistry, Biochemistry,
Food Technology or a related discipline. Professional certification or
training in food safety, quality management, auditing, HACCP, FSSC 22000,
ISO 22000 or ISO 9001 will be an added advantage.

2. Professional Experience

Minimum five years of relevant experience in food safety, quality assurance, quality control, laboratory operations or manufacturing quality, preferably within the oils and fats or food manufacturing industry.
Experience in audits, certification support, customer complaint handling, root cause analysis, corrective action follow-up and regulatory or customer requirement review.

Exposure to laboratory data, proficiency testing, LIMS, Power BI, Excel, Minitab or similar analytical/reporting tools will be an added advantage.

3. TechnicalExperience

Food Safety and QualitySystems:

Workingknowledge of HACCP, FSSC 22000, ISO 22000, ISO 9001,GMP+, customerrequirements and relevantfood safety regulations.

Audit and Corrective ActionManagement:

Ability to support audits, evaluateevidence, review root causeanalysis and follow throughon corrective actions.

Laboratory and DataManagement:

Able tointerpret QC data, support proficiency testing,coordinate LIMS-relatedmatters and prepareaccurate reports ordashboards.

Communication andDocumentation:

Strongwritten and verbalcommunication skills withthe ability to prepare clear reports, minutes, IOMs andmanagement updates.

Registered Chemist with IKMis optional but preferred.