ASSISTANT, HEALTH TOURISM

KPJ Selangor Specialist Hospital; Johor Bahru; On-site; MYR 30,000 - 42,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking an Assistant (Driver) to transport patients safely and on time, welcome patients on arrival, and support hospital operations. The role covers vehicle checks, logbook updates, and coordination with Health Tourism teams to ensure smooth patient journeys.

The ideal candidate has 1–2 years in customer service or related settings, is fluent in English and Malay, and willing to work shifts including weekends and public holidays. SPM or Diploma preferred.

Qualifications

• Minimum 1–2 years in customer service, healthcare, or hospitality.
• Must be able to communicate in English and Malay.
• Willing to work in shifts, including weekends and public holidays.

Responsibilities

• Transport patients safely and on time.
• Coordinate pickups with Health Tourism team and hospital staff.
• Update vehicle mileage and logbook after each trip.
• Maintain vehicle cleanliness and perform basic checks.
• Provide frontline assistance to patients on arrival and during visits.
• Escalate accidents or emergencies as required.

Skills

Interpersonal skills

Communication skills

English and Malay

Calm under pressure

Education

SPM holder

Diploma preferred

Job description

GENERAL DESCRIPTION

The Assistant (Driver) is responsible for safely operating company vehicles as per instructions from the Head of Services ensuring they are well-maintained, clean, and serviced on time. Duties include regularly updating vehicle mileage in the logbook, maintaining the auto-service office, and adhering to safety standards by following Occupational Safety and Health (OSH) regulations. The Driver is also expected to perform additional tasks as assigned by management, contributing to the overall smooth operation of the company’s transportation and service processes.

JOB DESCRIPTION

1. Patient Transportation & Transfer

• Pick up patients from airport, ferry terminal, transport hubs or other designated locations.
• Transport patients to the KPJ hospital or healthcare facility requested/assigned.
• Ensure safe, comfortable and punctual transportation.
• Assist with luggage/personal belongings where appropriate.
• Ensure proper handover to hospital/Health Tourism personnel.

2. Patient Service & Frontline Support

• Welcome and assist patients upon arrival.
• Provide courteous and professional service.
• Assist patients with basic directions/information related to their hospital visit.
• Maintain confidentiality and patient privacy.

3. Transportation Coordination

• Coordinate pick-up/drop-off arrangements with Health Tourism team, hospital and patient.
• Confirm flight/ferry arrival details and transportation schedule.
• Select appropriate routes and manage delays/traffic situations.
• Update relevant personnel if there are changes or delays.

4. Vehicle Operation & Maintenance

• Drive company vehicles safely and responsibly.
• Ensure vehicle is clean, presentable and ready for patient transportation.
• Conduct basic vehicle checks.
• Ensure servicing/maintenance is carried out according to schedule.

5. Documentation & Logbook

• Update vehicle mileage/logbook after each trip.
• Maintain accurate transportation records.
• Record relevant pick-up/drop-off details and trip information.
• Submit required reports to the Health Tourism team.

6. Safety, Emergency & OSH

• Comply with traffic laws, company procedures and OSH requirements.
• Take reasonable care for own safety, patient safety and other road users.
• Escalate accidents, vehicle breakdowns, patient emergencies or other critical situations immediately.
• Assist in coordinating emergency support when required.

7. Other Duties

• Support Health Tourism activities and patient-related arrangements.
• Perform other duties assigned by Manager/Management.

JOB REQUIREMENT Education :

• Minimum SPM holder.
• Preferred Diploma
• undefined

Knowledge and Experiences:

• Minimum 1-2 years of experience in customer service, healthcare, or hospitality.

Skills & Competencies:

• Excellent interpersonal and communication skills.
• Ability to work independently and remain calm under pressure.
• Proficient in English and Malay; other language skills are an advantage.
• Pleasant personality, professional appearance, and customer-oriented mindset.
• Willing to work in shifts, including weekends and public holidays, if necessary.