Assistant Executive Housekeeper

Kimpton Naluria Kuala Lumpur; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Kimpton Naluria Kuala Lumpur is seeking an Assistant Executive Housekeeper to lead our housekeeping team and uphold exceptional guest experiences. You will manage daily operations, train staff, and ensure rigorous standards of cleanliness across rooms and public areas.

The ideal candidate has a hospitality management background, at least 3 years in housekeeping with 1 year in a supervisory role, and proficiency in PMS and housekeeping software like Opera, HotSOS, and Knowcross.

Qualifications

• Diploma or degree in Hospitality Management or related field (preferred).
• Minimum 3 years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role in a luxury hotel or resort.
• Proficiency in hotel systems, including PMS and housekeeping software (e.g., Opera, HotSOS, Knowcross).

Responsibilities

• Direct daily activities, plan and assign work ensuring staffing levels.
• Develop your team through coaching and feedback; set performance and development goals.
• Educate and train staff in compliance with laws and safety regulations; ensure proper tools and equipment.
• May assist with deep cleaning and support during high volume periods.
• Ensure housekeeping and laundry services are consistently high quality for guests.
• Schedule inspections of guest rooms and public areas to maintain standards.
• Handle guest requests and special requests to achieve complete guest satisfaction.
• Maintain inventory of supplies and equipment; support budget focus on profitability.

Education

Diploma or degree in Hospitality Management

Tools

Opera

HotSOS

Knowcross

Job description

Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let's explain the role you will play.

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

WHAT WILL YOU BE DOING?

Our hotel is only as good as the people it employs; that’s why we picked you. You’re efficient, meticulous by nature, passionate, focused and driven about making every guest’s experience 'ridiculously personal', making their stay unforgettable, in all the right ways. You are just a perfect fit for us in this role.

You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.

Regarding the role, it's as the job title says really, you are responsible for keeping our 'house' clean and tidy. You are responsibility for the whole team that ensure the ultimate comfort for our guests.

You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests stay is seamless and effortless.

Your day-to-day:Other duties may be assigned as needed.

Responsibilities include but are not limited to the following:

People

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Guest Experience

• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it's down to you to make rooms special and memorable for guests
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
• Carry outspecial requests from guests, VIPs, repeat visitors and club members
• Help guests with their questions and complaints to achieve complete guest satisfaction
• Look smart - wear your uniform with pride

Responsible Business

• Maintain and order supplies and equipment whilst minimizing waste and maintaining "green" initiatives (example: container recycling, and cleaning agents)
• Reunite items with owners - and log any lost and found property
• Perform other duties as assigned. May also serve as manager on duty
• Help prepare and monitor the hotel's annual budget with a focus on increasingprofitability
• Maintain proper inventory levels managing cost per room for supplies and labourCarry out the special requests from guests, VIPs, repeat visitors and club members

It's a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can. We would love it if you were multi-lingual, but it's not essential.

WHAT WE'RE LOOKING FOR

A focused and motivated Assistant Executive Housekeeper with a passion for hospitality, a strong sense of integrity, attention to detail, and a drive for continuous improvement. The ideal candidate will bring both professionalism and personality to the role, along with creativity and a commitment to maintaining high housekeeping standards.

WHAT WE NEED FROM YOU

Diploma or degree in Hospitality Management or related field (preferred).

Minimum 3 years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role in a luxury hotel or resort.

Proficiency in hotel systems, including Property Management Systems (PMS) and housekeeping software (e.g., Opera, HotSOS, Knowcross).