Asia-Pacific Global Operations - Indirect Tax, Senior Associate

Ernst & Young Advisory Services Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Join EY's Asia-Pacific Global Operations team as a Senior Associate in Kuala Lumpur, heading client management for indirect tax processes. Responsibilities include overseeing daily operations, enhancing compliance processes, and developing client relationships. This role demands strong communication skills and a proactive approach to improve service delivery.

Benefits

Competitive compensation package

Continuous learning opportunities

Diverse and inclusive culture

Flexible working arrangements

Qualifications

• Minimum 4 years of relevant professional experience in tax.
• Basic understanding of compliance activities.
• Understanding of IT/ERP systems and indirect tax reporting.

Responsibilities

• Manage client relationships related to indirect tax.
• Oversee operations and drive standard processes.
• Conduct monthly update calls and improve compliance processes.

Skills

Communication

Problem Resolution

Project Management

Team Collaboration

Job description

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Other locations: Primary Location Only

Date: May 26, 2025

Requisition ID: 1505234

Join our fast-growing Asia-Pacific Global Operations team as a Senior Associate, based in Kuala Lumpur, Malaysia, where y ou will have the opportunity to work on EY’s largest multi-country client engagements. We deploy strong multi-skilled teams working seamlessly across countries and service lines, with major hubs in Malaysia, Singapore, India and Philippines.

Your key responsibilities

As a Senior Associate in the Asia-Pacific Global Operations team, you will be managing a portfolio of clients where you will be supporting the indirect tax process owners, including

• Act as single point of contact towards our client’s tax manager or director in Asia-Pacific and report to the responsible manager/senior manager/director/partner in EY
• Support the client serving team and manage the relationship with other teams/offices involved in supporting this client
• Set-up and drive standard processes and monitor global metrics
• Oversee day-to-day operations, manage financials and coordinate services
• Review progress of operational and continuous improvement targets.
• Review end-to-end process improvement suggestions; integrate and track agreed-upon process changes
• Report service performance and escalation status; develop corrective action plans
• Conduct monthly update calls and meetings
• Identify issues and opportunities to continuously improve the indirect tax compliance processes
• Supervise, coach and lead junior team members
• Broaden the relationship network with existing clients and participate in commercial initiatives together with manager/senior manager/director/partners
• Proactively communicate and collaborate with other sub-service lines and identify and facilitate cross-selling opportunities
• Proposing improvement possibilities to raise effectiveness and efficiency of the work processes.

In addition, you will get a chance to work on one or more strategic initiatives we define in terms of:

• Go to market: position new services, marketing of existing services, etc.

Skills and attributes for success

• Dynamic, innovative & problem resolution focus with strong communication skills, both written and verbal
• Team player with project management capabilities
• Highly motivated with the ability to work both independently and in a team
• A desire to learn and develop into the role
• Ability to plan and prioritize work

To qualify for the role you must have

• Minimum 4 years of relevant professional experience in tax, either in industry or with other service providers.
• Basic understanding of other compliance activities such as indirect tax, statutory accounting and corporate tax compliance.
• Basic understanding of IT/ERP systems and indirect tax reporting solutions

Ideally, you’ll also have

• Fluent in English – written and spoken. Any additional language is an asset
• Excellent communication across cultures and within a virtual working environment

What we look for

Experienced professionals who want to join our fast-growing team and accept the challenge to provide high quality service to our clients and to continuously improve

What working at EY offers

We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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