AREA MANAGER

TRIPLE THRUST SDN. BHD.; Cyberjaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

TRIPLE THRUST SDN. BHD. is seeking an experienced Operations Manager to oversee daily multi-outlet restaurant operations in Cyberjaya and surrounding areas. The role focuses on achieving sales targets, profitability, and strict adherence to SOPs and food safety standards.

You will coach Outlet Managers, analyze financials, manage inventory, and drive improvements across all outlets. Frequent travel between outlets is required, with a driving licence and own transport advantageous.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Food & Beverage Management, or related field.
• 3-5 years of experience in multi-unit restaurant or F&B operations management.
• Experience managing multiple restaurant outlets is highly preferred.
• Strong leadership, coaching, and people management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong knowledge of restaurant operations, food safety, inventory control, labour management, and cost control.
• Able to travel frequently between outlets.
• Possess a valid driving licence and own transport.
• Proficient in Microsoft Excel, Word, and reporting systems.

Responsibilities

• Oversee and manage daily operations across multi-outlet restaurants.
• Ensure outlets meet sales targets, profitability, and KPIs.
• Monitor outlet performance through regular visits, audits, and operational reviews.
• Coach, guide, and evaluate Outlet Managers to improve leadership and operational performance.
• Ensure compliance with SOPs, food safety, hygiene, and cleanliness standards.
• Analyze sales reports, labour costs, food costs, and operating expenses to maximize profitability.
• Develop and implement action plans to improve underperforming outlets.
• Ensure excellent customer service and resolve customer complaints promptly and professionally.
• Monitor inventory management, stock control, purchasing, and minimize wastage.
• Recruit, train, develop, and retain high-performing outlet management teams.
• Conduct performance appraisals and identify training needs for Outlet Managers.
• Ensure all outlets comply with company policies, local authority regulations, and food safety requirements.
• Work closely with the Operations Director and Head Office to execute company initiatives, marketing campaigns, and new outlet openings.
• Prepare weekly and monthly operational reports with recommendations for business improvement.

Skills

Leadership

Coaching

People management

Analytical skills

Problem solving

Cost control

Food safety

Inventory control

Labour management

Excel

Reporting systems

Travelability

Education

Hospitality/Business degree

Tools

Microsoft Excel

Microsoft Word

Reporting systems

Job description

Oversee and manage the daily operations outlets.

Ensure all outlets consistently achieve sales targets, profitability, and operational KPIs.

Monitor outlet performance through regular visits, audits, and operational reviews.

Coach, guide, and evaluate Outlet Managers to improve leadership and operational performance.

Ensure compliance with company SOPs, food safety, hygiene, and cleanliness standards.

Analyze sales reports, labour costs, food costs, and operating expenses to maximize profitability.

Develop and implement action plans to improve underperforming outlets.

Ensure excellent customer service and resolve customer complaints promptly and professionally.

Monitor inventory management, stock control, purchasing, and minimize wastage.

Recruit, train, develop, and retain high-performing outlet management teams.

Conduct performance appraisals and identify training needs for Outlet Managers.

Ensure all outlets comply with company policies, local authority regulations, and food safety requirements.

Work closely with the Operations Director and Head Office to execute company initiatives, marketing campaigns, and new outlet openings.

Prepare weekly and monthly operational reports with recommendations for business improvement.

Requirements

Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Food & Beverage Management, or related field.

Minimum 3-5 years of experience in multi-unit restaurant or F&B operations management.

Experience managing multiple restaurant outlets is highly preferred.

Strong leadership, coaching, and people management skills.

Excellent analytical, problem-solving, and decision-making abilities.

Strong knowledge of restaurant operations, food safety, inventory control, labour management, and cost control.

Able to travel frequently between outlets.

Possess a valid driving licence and own transport.

Proficient in Microsoft Excel, Word, and reporting systems.

Key Performance Indicators (KPIs)

Achievement of sales and profit targets.

Food cost and labour cost control.

Customer satisfaction and complaint resolution.

SOP and hygiene compliance.

Staff retention and outlet productivity.

Operational audit scores.

Inventory accuracy and wastage control.