Application Support, Executive

upscale; Kuala Lumpur; On-site; MYR 96,000 - 144,000; Full time

Job summary

upscale in Kuala Lumpur is seeking a Production Monitoring Specialist to oversee frontend, middleware, and backend applications in monitoring tools, ensure batch jobs run without errors, and contribute to automation.

You will support operations during incidents, check logs, track issues, and document procedures. You will participate in DR drills, load tests, and collaborate across departments, including post-deployment checks.

Responsibilities

• Monitor the frontend, middleware, and backend application in monitoring tool.
• Monitor the routine batch jobs completed without errors.
• Involve in improving the monitoring application and monitoring process toward automation.
• Execute service recovery or escalated to L2 support team.
• Support operation users on production incidents. Require checking in database and application logs.
• Track production incidents in issue tracking system.
• Participate in knowledge transfer from Business Analyst and Development team to know what the new application services and batch job are to monitor.
• Update the manual and guidelines (monitoring and system recovery steps) into knowledgebase.
• Checking deployment checklist and verify post deployment activities.
• Involve in company activities like DR drill, load test and stress test.
• Work closely with colleagues from departments.
• Continue to support the system after working hour.

Job description

Job Responsibilities

• Monitor the frontend, middleware, and backend application in monitoring tool.
• Monitor the routine batch jobs completed without errors.
• Involve in improving the monitoring application and monitoring process toward automation.
• Execute service recovery or escalated to L2 support team.
• Support operation users on production incidents. Require checking in database and application logs.
• Track production incidents in issue tracking system.
• Participate in knowledge transfer from Business Analyst and Development team to know what the new application services and batch job are to monitor.
• Update the manual and guidelines (monitoring and system recovery steps) into knowledgebase.
• Checking deployment checklist and verify post deployment activities.
• Involve in company activities like DR drill, load test and stress test.
• Work closely with colleagues from departments.
• Continue to support the system after working hour.