Application Support, Executive

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Upscale Sdn Bhd is seeking an Application Support, Executive to monitor frontend, middleware, and backend applications, ensure batch jobs run without errors, and contribute to automation of monitoring processes.

You will work with Operations and IT teams to respond to production incidents, update knowledgebases, and support ongoing monitoring improvements. The role involves post-deployment checks, documentation, and occasional after-hours support.

Responsibilities

• Monitor the frontend, middleware, and backend application in monitoring tool.
• Monitor the routine batch jobs completed without errors.
• Involve in improving the monitoring application and monitoring process toward automation.
• Execute service recovery or escape to L2 support team.
• Support operation users on production incidents. Require checking in database and application logs.
• Track production incidents in issue tracking system.
• Participate in knowledge transfer from Business Analyst and Development team to know what the new application services and batch job are to monitor.
• Update the manual and guidelines (monitoring and system recovery steps) into knowledgebase.
• Checking deployment checklist and verify post deployment activities.
• Involve in company activities like DR drill, load test and stress test.
• Work closely with colleagues from departments.
• Continue to support the system after working hour.

Job description

About the job Application Support, Executive

Job Responsibilities

• Monitor the frontend, middleware, and backend application in monitoring tool.
• Monitor the routine batch jobs completed without errors.
• Involve in improving the monitoring application and monitoring process toward automation.
• Execute service recovery or escape to L2 support team.
• Support operation users on production incidents. Require checking in database and application logs.
• Track production incidents in issue tracking system.
• Participate in knowledge transfer from Business Analyst and Development team to know what the new application services and batch job are to monitor.
• Update the manual and guidelines (monitoring and system recovery steps) into knowledgebase.
• Checking deployment checklist and verify post deployment activities.
• Involve in company activities like DR drill, load test and stress test.
• Work closely with colleagues from departments.
• Continue to support the system after working hour.