API Support Engineer - Hybrid & Cloud-Ready

Deutsche Post; Cyberjaya; Hybrid; MYR 72,000 - 108,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical coverage

Flexible benefits

Public holidays off

Free parking

Job summary

DHL IT Services in Cyberjaya is seeking an API Customer Support Engineer to enable, support and guide customers of Group APIs. You will provide reactive and proactive support, review activities, and maintain documentation for improving support quality while collaborating with development teams.

You will communicate effectively with customers and API product owners, contributing to roadmap improvements and ensuring security and design considerations are met in a multinational setting.

Qualifications

• University degree or equivalent qualification, preferably in information technology or related subject.
• At least 3 years of professional experience in technical customer support, application support or API support.
• Familiarity with API concepts, architecture and related terminology.

Responsibilities

• Provide reactive and proactive support for Group APIs and customers.
• Review support activities and maintain documentation for quality.
• Collaborate effectively with development teams on API issues and improvements.
• Communicate clearly with customers, API product owners and internal stakeholders.

Skills

API concepts

Customer support

English fluency

Communication skills

Education

University degree or equivalent qualification

Job description

DHL IT Services in Cyberjaya is seeking an API Customer Support Engineer to enable, support and guide customers of Group APIs. You will provide reactive and proactive support, review activities, and maintain documentation for improving support quality while collaborating with development teams.

You will communicate effectively with customers and API product owners, contributing to roadmap improvements and ensuring security and design considerations are met in a multinational setting.