APAC Aurora Customer Solution Lead (12 months Fixed Term Contract)

Kimberly-Clark Corporation; Petaling Jaya; Hybrid; MYR 180,000 - 340,000; Full time

Job summary

Kimberly-Clark Corporation is seeking an APAC Aurora Customer Solution Lead on a 12-month fixed term contract. Location options include Kuala Lumpur, Sydney or Shanghai, with a hybrid model in Malaysia.

You will lead SAP implementation efforts across functions, standardize processes, and drive successful adoption while coordinating resources and stakeholders. The role requires a Bachelor’s degree and 5+ years in SAP-led transformation, strong English skills, and the ability to collaborate across

Qualifications

• Bachelor’s degree in business, information technology, or a related field.
• 5+ years of experience in business transformation or functional leadership roles, preferably within SAP implementations.
• Deep understanding of the assigned business function (e.g., finance, supply chain, commercial).
• Proven ability to standardize and optimize business processes.
• Experience leading cross-functional teams and managing business resources.
• Fluent in English – Required (Additional languages desirable).

Responsibilities

• Lead the SAP implementation efforts for the assigned business function and segment.
• Drive process standardization across the function.
• Collaborate with business stakeholders to gather, define, and validate business requirements.
• Manage and coordinate all business resources for design, testing, and training.
• Ensure SAP aligns with functional objectives.
• Facilitate communication and decision‑making within the workstream.
• Oversee testing, data migration, training, and post‑go‑live support.
• Act as a key contact for resolving functional challenges.
• Work with other leads to ensure cross‑functional integration.
• Support change management to promote SAP adoption.
• Report to Business Implementation lead.

Skills

Cross-functional leadership

Stakeholder management

Change management

Leadership

Education

Bachelor’s degree in business, information technology, or a related field

Tools

SAP

Job description

APAC Aurora Customer Solution Lead (12 months Fixed Term Contract)

Job Description

Location: Kuala Lumpur, Sydney or Shanghai

Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Depend® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Key Responsibilities

• Lead the SAP implementation efforts for the assigned business function (e.g., GBS, Finance, Supply Chain, Commercial Solutions, DTS) and segment (e.g., IPC)
• Drive process standardization across the function, ensuring alignment with corporate standards and best practices
• Collaborate with business stakeholders to gather, define, and validate business requirements
• Manage and coordinate all business resources within the assigned function to ensure their involvement in key project activities such as design, testing, and training
• Ensure the alignment of the SAP solution with the function’s operational needs and business objectives
• Facilitate communication and decision‑making within the functional workstream, escalating issues to the Implementation Lead as needed
• Oversee and contribute to functional testing, data migration, user training, and post‑go‑live support
• Act as a key point of contact for resolving functional‑specific challenges
• Work closely with other functional leads to ensure cross‑functional integration and coordination
• Support change management efforts to promote successful adoption of SAP within the function
• Report to Business Implementation lead

Required Qualifications

• Bachelor’s degree in business, information technology, or a related field
• 5+ years of experience in business transformation or functional leadership roles, preferably within SAP implementations
• Deep understanding of the assigned business function (e.g., finance, supply chain, commercial)
• Proven ability to standardize and optimize business processes
• Experience leading cross‑functional teams and managing business resources
• Fluent in English – Required (Additional languages desirable)

Responsibilities of Customer Solutions

• OTC (Order to Cash) & MTO (Market to Order)
• Integration of TPM (Trade Promotion System), GTS (Global Trade System), Billing, TM (Transportation Management), AR (Accounts Receivable)

Preferred Qualifications

• Strong preference for candidates who have a background in Sales or a solid understanding of Customer Solutions areas
• Excellent communication, stakeholder management, and leadership skills
• Ability to drive process improvements and influence decision‑making within the function
• Strong problem‑solving abilities and experience managing complex issues
• Ability to balance project demands with the function’s day‑to‑day operations

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

Flex That Works at Kimberly-Clark

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in‑person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

And finally, the fine print…. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise.

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of local policies.

No Relocation: This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

#LI-Hybrid

Primary Location Petaling Jaya, Selangor, Malaysia

Additional Locations Sydney, Australia

Worker Type Employee Worker Sub-Type Fixed Term (Fixed Term) Time Type Full time

Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.