Analyst, IT Operations

440 Flex Data Center Solutions Sdn. Bhd.,; Seberang Perai; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

Life Insurance

Paid Time Off

Performance Bonus

Job summary

Axiom in Bukit Minyak, Penang, is seeking an Analyst, IT Operations to support manufacturing, supply chain, and enterprise applications. You will lead technical efforts, ensure reliability, and drive SOPs, incident resolution, and project implementations across ERP, MES, and reporting systems.

At least a Bachelor's degree in engineering with 5–7 years' related experience is expected. Benefits include medical, dental, vision, life insurance, and paid time off.

Qualifications

• Bachelor's Degree in Engineering or related field.
• 5–7 years of related IT/Operations experience.

Responsibilities

• Provide technical and functional leadership for business-critical applications supporting manufacturing, supply chain, warehouse, logistics, finance, and related operational processes.
• Ensure applications are reliable, scalable, usable, and available to support business and production requirements.
• Develop and maintain SOPs, troubleshooting guides, support documentation, and system recovery procedures.
• Lead and support IT projects from requirements gathering through deployment and stabilization.
• Coordinate cross-functional IT and business teams to deliver within scope, schedule, quality, and budget.

Skills

IT Operations

ERP

MES

System integration

Education

Bachelor's Degree in Engineering

Tools

ERP systems

MES systems

SQL

Job description

Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand. Built on decades of manufacturing expertise, global operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We’re helping close the gap between what the future demands and what the world can deliver. At Axiom, you’ll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Analyst, IT Operations located in Bukit Minyak, Penang

What a typical day looks like:

• Provide technical and functional leadership for business-critical applications supporting manufacturing, supply chain, warehouse, logistics, finance, and related operational processes.
• Ensure applications are reliable, scalable, usable, and available to support business and production requirements.
• Develop and maintain Standard Operating Procedures (SOPs), troubleshooting guides, support documentation, and system recovery procedures.
• Lead and support integration across ERP, MES, warehouse, shop-floor, reporting, and other enterprise applications.
• Understand end-to-end transaction and data flows across multiple systems and work with relevant teams to troubleshoot integration failures.
• Ensure appropriate monitoring, error handling, reconciliation, data integrity, and traceability are built into critical interfaces.
• Lead or support IT projects from requirements gathering and solution design through development, testing, UAT, deployment, go-live, and post-production stabilization.
• Prepare functional specifications, system requirements, test scenarios, cutover plans, rollback plans, and implementation documentation.
• Coordinate cross-functional IT and business teams to ensure project deliverables are completed within agreed scope, schedule, quality, and budget.
• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
• Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
• Perform and track change management and publish performance metrics.
• of these teams. Work with security team to define server hardening policies, ensure OS patching SLA and establish a process to remediate security vulnerabilities.
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.

The experience we’re looking to add to our team:

At least Bachelor's Degree in Engineering or related field with minimum 5 to 7 years of related experience.

What you’ll receive for the great work you provide:

Medical benefits, dental, vision Life Insurance Paid Time Off Performance Bonus

Job Category

IT

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).

Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand. Built on decades of manufacturing expertise, global operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We’re helping close the gap between what the future demands and what the world can deliver. At Axiom, you’ll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning.