Analyst, IT Operations

Axiom; Seberang Perai; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Paid Time Off

Performance Bonus

Job summary

Axiom is seeking an Analyst, IT Operations to join our Penang team in Bukit Minyak. You will provide technical leadership for business-critical applications across manufacturing, supply chain, finance, and related operations, ensuring reliability, scalability, and data integrity.

You will develop SOPs, support cross‑functional IT projects, and collaborate with ERP/MES and other enterprise systems to deliver on business requirements while maintaining security and compliance.

Qualifications

• Bachelor's degree in Engineering or related field with 5–7 years of related experience.
• Experience with IT applications across manufacturing, supply chain, finance and operations.

Responsibilities

• Provide technical leadership for business-critical applications supporting manufacturing, supply chain, warehouse, logistics, finance, and related operational processes.
• Ensure applications are reliable, scalable, usable, and available to support business and production requirements.
• Develop and maintain SOPs, troubleshooting guides, support documentation, and system recovery procedures.
• Lead and support integration across ERP, MES, warehouse, shop-floor, reporting, and other enterprise applications.
• Understand end-to-end data flows and troubleshoot integration failures.
• Lead IT projects from requirements through deployment and stabilization.

Skills

Technical leadership

System integration

IT operations

Education

Bachelor's Degree in Engineering or related field

Tools

ERP

MES

Job description

Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand.

Built on decades of manufacturing expertise, global operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We're helping close the gap between what the future demands and what the world can deliver.

At Axiom, you'll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Analyst, IT Operations located in Bukit Minyak, Penang.

What a typical day looks like:

• Provide technical and functional leadership for business-critical applications supporting manufacturing, supply chain, warehouse, logistics, finance, and related operational processes.
• Ensure applications are reliable, scalable, usable, and available to support business and production requirements.
• Develop and maintain Standard Operating Procedures (SOPs), troubleshooting guides, support documentation, and system recovery procedures.
• Lead and support integration across ERP, MES, warehouse, shop‑floor, reporting, and other enterprise applications.
• Understand end‑to‑end transaction and data flows across multiple systems and work with relevant teams to troubleshoot integration failures.
• Ensure appropriate monitoring, error handling, reconciliation, data integrity, and traceability are built into critical interfaces.
• Lead or support IT projects from requirements gathering and solution design through development, testing, UAT, deployment, go‑live, and post‑production stabilization.
• Prepare functional specifications, system requirements, test scenarios, cutover plans, rollback plans, and implementation documentation.
• Coordinate cross‑functional IT and business teams to ensure project deliverables are completed within agreed scope, schedule, quality, and budget.
• Prepare Standard Operating procedures for the day‑to‑day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
• Communicate with system users, vendor hold up and investigate, trouble‑shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
• Perform and track change management and publish performance metrics. of these teams.
• Work with security team to define server hardening policies, ensure OS patching SLA and establish a process to remediate security vulnerabilities.
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best‑practices regarding privacy, security and regulatory compliance.

The experience we’re looking to add to our team:

• At least Bachelor's Degree in Engineering or related field with minimum 5 to 7 years of related experience.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.

What you’ll receive for the great work you provide:

• Medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Performance Bonus

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).