AML Quality Assurance Specialist

RedotPay; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

RedotPay seeks an AML Quality Assurance Specialist to identify weaknesses in daily operations and optimize SOPs within the AML and AFC team. The role emphasizes continuous improvement of testing processes, industry trend awareness, and proactive process optimization.

The ideal candidate will have 2–3 years in operations or QA, strong analytical skills, and familiarity with Six Sigma, Lean, or Agile methodologies. A related bachelor’s degree is required and advanced degrees are preferred.

Qualifications

• Bachelor's degree in business administration, finance, computer science, or related field; advanced degree preferred.
• 2–3 years in operations management, quality assurance, or process improvement in fintech or financial services.
• Strong analytical skills to identify weaknesses, analyze data, and derive actionable insights.
• Experience optimizing SOPs to enhance efficiency and effectiveness.
• Proficiency with Six Sigma, Lean, or Agile methodologies is desirable.

Responsibilities

• Identify operational weaknesses and bottlenecks in daily workflows and processes.
• Collaborate with cross-functional teams to implement corrective actions and enhance performance.
• Propose optimizations to current SOPs to streamline processes and improve efficiency.
• Develop metrics and benchmarks to measure the effectiveness of testing processes and drive continuous improvement.

Skills

Operational experience

Analytical skills

Process improvement

SOP optimization

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Six Sigma

Lean

Agile

Job description

RedotPay is a global crypto payment fintech that integrates blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions worldwide to spend and send crypto assets, providing faster, more accessible and inclusive financial services. We are dedicated to advancing financial inclusion for unbanked and supporting crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

Position Overview:

We are looking for a detail-oriented and proactive AML Quality Assurance Specialist with a passion for the virtual currency industry. The ideal candidate will have rich operational experience, a knack for identifying weaknesses in daily operations, and the ability to propose innovative optimizations to current standard operating procedures (SOPs). As a Quality Assurance Specialist in our AML and AFC team, you will play a crucial role in ensuring the highest standards of quality and efficiency across our operations.

Key Responsibilities:

1. Identify Operational Weak Points:

• Utilize your operational expertise to conduct comprehensive assessments of daily operational workflows and processes.
• Identify and document weaknesses, bottlenecks, and areas of inefficiency within operational procedures.
• Collaborate with cross-functional teams to address identified weak points and implement corrective actions to enhance operational performance.

2. Optimize SOPs:

• Demonstrate innovative thinking and analytical skills to propose optimizations in current standard operating procedures (SOPs).
• Conduct thorough reviews of existing SOPs and suggest revisions or enhancements to streamline processes and improve overall efficiency.

3. Continuous Improvement of Testing Processes:

• Develop and implement strategies to continuously improve testing processes and methodologies.
• Evaluate the effectiveness of existing testing protocols and tools, and identify opportunities for enhancement or automation.
• Establish metrics and benchmarks to measure the efficiency and effectiveness of testing processes, and implement adjustments as necessary.

4. Stay Updated on Industry Trends and Best Practices:

• Proactively monitor industry trends, regulatory developments, and best practices in the virtual currency landscape.
• Stay abreast of emerging technologies, market innovations, and regulatory requirements that may impact operational workflows and processes.
• Leverage industry insights to make informed recommendations for process improvements and strategic initiatives.

Qualifications:

• Bachelor's degree in business administration, finance, computer science, or a related field. Advanced degree or relevant certifications preferred.
• 2-3 years of experience in operations management, quality assurance, or process improvement roles, preferably within the virtual currency or financial services industry.
• Strong analytical skills with the ability to identify operational weaknesses, analyze data, and develop actionable insights.
• Demonstrated experience in optimizing standard operating procedures (SOPs) to enhance efficiency and effectiveness.
• Proficiency in process improvement methodologies such as Six Sigma, Lean, or Agile is desirable.