Payment Investigation

OCBC Malaysia; Penang; On-site; MYR 48,000 - 84,000; Full time

Benefits offered by this job

Flexible benefits

Learning & development opportunities

Community initiatives

Job summary

OCBC Malaysia is seeking a Remittance Investigation Analyst to oversee and follow-up on remittance-related payments. The role involves liaising with bankers and customers, identifying gaps, and ensuring timely resolution with strict adherence to service levels.

The position requires strong analytical and problem-solving skills, proficiency in MS Office, and the ability to multitask in a dynamic environment. Competitive benefits and learning opportunities are offered.

Qualifications

• Must be able to investigate and resolve remittance-related exceptions.
• Identify process gaps and suggest improvements for efficiency and risk.
• Maintain daily documentation for records and reporting.

Responsibilities

• Liaise with bankers, customers, and business units to resolve payment‑related exceptions within SLA.
• Investigate remittance requests and provide findings to stakeholders.
• Perform daily reconciliation of investigation cases until closure.
• Document investigation cases for records and management reporting.
• Handle back valuation requests and nostro account reconciliation as needed.
• Participate in UAT/projects and ad-hoc tasks when required.
• Engage in team huddles to discuss process gaps and improvement plans.
• Ensure compliance with risk controls and procedures.
• Communicate effectively and work well in a team.
• Multitask and adapt to a fast-changing environment.

Skills

Analytical skills

Problem-solving

Teamwork

Multitasking

Communication

Design thinking

MS Office

Tools

MS Office

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

The Remittance Investigation Analyst oversees, follow-up investigation for remittance related payments.

Responsibilities

• To liaise with bankers/customers and business units to resolve payment‑related exceptions and ensure that these are resolved in a timely manner. To identify existing process gaps and propose operational, service and risk‑related improvements for implementation.
• Investigates into Bankers’/Customer’s/Business Units’ Remittance requests, inquiries and feedback and revert to them with findings within the agreed Service Level Agreements.
• Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
• Documents all investigation cases handled daily for records, management reporting and performance measurement purposes.
• Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts etc.
• To perform any ad‑hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
• To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
• To be involved in regular process reviews to manage risk & control and ensure team’s strict compliance to laid down controls and procedures.
• Able to communicate effectively and work in a team with others
• Able to multi‑task and manage priorities in a fast‑changing environment
• Possess strong analytical and problem‑solving skills
• Able to use design thinking principles to improve and streamline existing processes
• Proficient in the use of MS Office
• Meticulous individual with an eye for detail

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.