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ABB Malaysia Sdn. Bhd. is seeking a Service Business Process Manager to architect and deploy end-to-end AI/ML solutions across Operations, Sales and Service.
You’ll collaborate with data engineers, product managers, and business stakeholders to translate needs into production-ready models and measurable business impact. This hybrid role blends engineering rigor with strategic business insight. You’ll lead model development, CI/CD pipelines, governance, and cross-functional adoption of AI
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Service Business Process Manager
In this role, you will develop and deploy end-to-end AI and machine learning solutions that address complex business challenges across Operations, Sales, and Service functions. This role combines technical expertise in ML/AI with business acumen to translate customer needs into scalable, production-ready AI solutions. The engineer works closely with data engineers, product managers, and business stakeholders to architect, build, test, and optimize AI models while ensuring solution quality, governance, and measurable business impact.
The work model for this role is: #LI-Hybrid
You will be mainly accountable for:
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
ABB is a global leader in power and automation technologies. Based in Zurich, Switzerland, the company employs 145,000 people and operates in approximately 100 countries. The firm’s shares are traded on the stock exchanges of Zurich, Stockholm and New York.
ABB’s business is comprised of five divisions that are in turn organized in relation to the customers and industries they serve.
The group is particularly proud of its record for innovation - widely recognized through countless awards and scientific accolades. Many of the technologies we take for granted today, from ultra efficient high-voltage direct current power transmission to a revolutionary approach to ship propulsion, were developed or commercialized by ABB.
Today ABB is the largest supplier of industrial motors and drives, the largest provider of generators to the wind industry and the largest supplier of power grids in the world.
ABB provides industry leading software and deep domain expertise to help the world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, to regional network scale, to global fleet-wide operations. Our enterprise software portfolio offers an unparalleled range of solutions for asset performance management, operations and workforce management, network control and energy portfolio management to help customers reach new levels of efficiency, reliability, safety and sustainability. We provide unmatched capabilities to integrate information technologies (IT) and operational technologies (OT) to provide complete solutions to our customers’ business problems.
Perks and benefits Dental Education support Medical Performance Employee Incentive Program Scheme