AI Quality & Implementation Specialist

WhiteCoat; Kuala Lumpur; Hybrid; MYR 89,280 - 156,240; Full time

Benefits offered by this job

Real Impact

Fast-paced environment

Great Team

Growth Opportunities

Health Insurance

Job summary

WhiteCoat is seeking an AI Quality & Implementation Analyst in Kuala Lumpur to drive reliable AI-enabled product outcomes. This hybrid role spans business analysis, manual QA, test automation, AI quality evaluation, and customer‑facing implementation.

You will collaborate with customers, product, engineering and delivery teams to understand workflows, define requirements, test releases, and improve AI features in practice.

Qualifications

• Strong manual testing skills including exploratory testing, regression testing, UAT, integration testing.
• Hands-on test automation experience with Playwright, Cypress and Selenium.
• Ability to turn ambiguous business needs into precise, testable requirements and acceptance criteria.
• Familiarity with AI products, prompting, LLM limitations, evaluation methods, hallucination testing and AI safety.

Responsibilities

• Gather and clarify business requirements through customer conversations, workflow analysis, and stakeholder interviews.
• Convert requirements into process maps, user stories, acceptance criteria, test cases, and release-readiness checklists.
• Perform thorough manual testing across core product workflows, integrations, APIs, edge cases, and production-like environments.
• Design, build, and maintain automated regression tests using Playwright, Cypress, Selenium, and API-testing frameworks.
• Investigate defects, document reproduction steps, assess impact and severity, and coordinate with engineering to resolve.
• Test AI-enabled workflows for accuracy, relevance, consistency, safety, hallucinations, and business usefulness.
• Create AI evaluation scenarios, representative test datasets, prompt test suites, and quality benchmarks.
• Support customer implementations: configure workflows, validate integrations, troubleshoot issues, translate feedback into product improvements.
• Participate in release planning, UAT, go-live readiness, and post-deployment monitoring.
• Identify recurring quality, usability, and operational issues; propose practical fixes and automation opportunities.
• Maintain high-quality documentation for requirements, test coverage, known issues, and customer-specific configurations.

Skills

Manual testing

Test automation

API testing

Requirements gathering

Customer communication

AI product familiarity

Tools

Playwright

Cypress

Selenium

Job description

WhiteCoat is seeking an AI Quality & Implementation Analyst in Kuala Lumpur to drive reliable AI-enabled product outcomes. This hybrid role spans business analysis, manual QA, test automation, AI quality evaluation, and customer‑facing implementation.

You will collaborate with customers, product, engineering and delivery teams to understand workflows, define requirements, test releases, and improve AI features in practice.