AI Quality & Implementation Specialist

WhiteCoat Global; Kuala Lumpur; Hybrid; MYR 100,440 - 167,400; Full time

Benefits offered by this job

Real impact

Fast-paced startup

Great team

Hands-on growth

Competitive compensation & benefits

Job summary

WhiteCoat Global is hiring an AI Quality & Implementation Analyst to turn complex customer needs into reliable product outcomes. This hands-on hybrid role covers business analysis, manual QA, test automation, AI quality evaluation, and customer-facing implementation across our health-tech platform.

You will work with customers, product, engineering, and delivery teams to understand workflows, define requirements, test releases, automate regression, and ensure AI-enabled features perform

Qualifications

• Experience in a hybrid QA, business analyst, implementation, solutions, or product operations role.
• Strong manual testing skills, including exploratory testing, regression testing, UAT, integration testing, and defect triage.
• Hands-on experience with test automation and API testing.
• Ability to turn ambiguous business needs into precise, testable requirements and acceptance criteria.
• Familiar with AI products, prompting, LLM limitations, evaluation methods, and AI safety.

Responsibilities

• Gather and clarify business requirements through customer conversations, workflow analysis, and stakeholder interviews.
• Convert requirements into process maps, user stories, acceptance criteria, test cases, and release-readiness checklists.
• Perform thorough manual testing across core product workflows, integrations, APIs, edge cases, and production-like environments.
• Design, build, and maintain automated regression tests using Playwright, Cypress, Selenium, and API-testing frameworks.
• Investigate defects, document reproduction steps, assess impact and severity, and partner with engineering for resolution.
• Test AI-enabled workflows for accuracy, relevance, consistency, safety, hallucinations, and business usefulness.
• Create AI evaluation scenarios, representative test datasets, prompt test suites, and quality benchmarks.
• Support customer implementations: configure workflows, validate integrations, troubleshoot issues, and translate feedback into product improvements.
• Participate in release planning, UAT, go-live readiness, and post-deployment monitoring.
• Identify recurring quality, usability, and operational issues; propose fixes and automation opportunities.
• Maintain high-quality documentation for requirements, test coverage, known issues, and customer-specific configurations.

Skills

Hybrid QA

Manual testing

Test automation

API testing

Requirements gathering

AI concepts

Customer communication

Problem solving

Tools

Playwright

Cypress

Selenium

API-testing frameworks

Job description

WhiteCoat Global is hiring an AI Quality & Implementation Analyst to turn complex customer needs into reliable product outcomes. This hands-on hybrid role covers business analysis, manual QA, test automation, AI quality evaluation, and customer-facing implementation across our health-tech platform.

You will work with customers, product, engineering, and delivery teams to understand workflows, define requirements, test releases, automate regression, and ensure AI-enabled features perform