AI Quality & Implementation Specialist

WhiteCoat Global; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Hand-on learning & growth

Competitive compensation & benefits

Job summary

WhiteCoat Global is seeking an AI & Implementation Analyst to turn customer needs into reliable product outcomes. This role blends business analysis, manual QA, test automation, AI quality evaluation, and hands-on customer-facing implementation.

You will collaborate with customers, product, engineering, and delivery teams to map workflows, define requirements, test releases, and improve AI-enabled features in practice.

Qualifications

• Hybrid QA/BA/implementation role experience.
• Strong manual testing skills: exploratory, regression, UAT, integration testing, defect triage.
• Hands-on test automation and API testing.
• Turn ambiguous business needs into precise, testable requirements and acceptance criteria.
• Familiarity with AI products and concepts: prompting, LLM limitations, RAG/agent workflows, evaluation methods, hallucination testing, AI safety.
• Comfortable speaking with customers and translating between business users and technical teams.
• Forward-deployed mentality: ownership, willingness to work in ambiguity, unblocking delivery.

Responsibilities

• Gather and clarify business requirements through customer conversations, workflow analysis, and stakeholder interviews.
• Convert requirements into process maps, user stories, acceptance criteria, test cases, and release-readiness checklists.
• Perform thorough manual testing across core product workflows, integrations, APIs, edge cases, and production-like environments.
• Design, build, and maintain automated regression tests using Playwright, Cypress, Selenium, and API-testing frameworks.
• Investigate defects, document reproduction steps, assess impact and severity, and partner with engineering through resolution.
• Test AI-enabled workflows for accuracy, relevance, consistency, safety, hallucinations, and business usefulness.
• Create AI evaluation scenarios, representative test datasets, prompt test suites, and quality benchmarks.
• Support customer implementations: configure workflows, validate integrations, troubleshoot issues, and translate feedback into product improvements.

Job description

WhiteCoat Global is seeking an AI & Implementation Analyst to turn customer needs into reliable product outcomes. This role blends business analysis, manual QA, test automation, AI quality evaluation, and hands-on customer-facing implementation.

You will collaborate with customers, product, engineering, and delivery teams to map workflows, define requirements, test releases, and improve AI-enabled features in practice.